Alyssa Virginia White
New Castle,DE
Summary
Results-driven and creative professional with four years of experience in financial services seeking to transition into a marketing role. Possessing a strong foundational understanding of marketing principles gained through previous education and current personal experience. Skilled in utilizing digital marketing tools and platforms to drive awareness and consumer engagement. Excellent communication and interpersonal skills. I am eager to leverage my marketing knowledge and passion for the arts to contribute to the success of a marketing team.
Overview
5
5
years of professional experience
Work History
Loan Review Specialist
Discover
08.2022 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications
- Approved loan applications based on customer creditworthiness and financial ability.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Assessed loan portfolios for compliance with underwriting policies.
Freelance Marketing
Self Employed Services
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments ensuring accurate dates, times, locations were listed
- Create social media posts for upcoming and past events including creating graphics or video compilations
- Create flyers/posters for events and promotions to drive sales, attendees and new followers for social media
- Utilized social media analytical tools to identify trends and appropriate posting times
- Experienced in copywriting for social media posts
- Communication with clients regarding pre-approval of marketing material, brand style, and client goals
- Creating graphics for t-shirts, posters, and stickers
Financial Services Representative
DEXSTA Federal Credit Union
02.2019 - 08.2022
- Maintained updated records of all financial transactions to support traceability.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assessed loan portfolios for compliance with underwriting policies.
- Supervised personnel and motivated to maintain customer service and performance standards.
Education
High School Diploma -
Delcastle Technical High School
Wilmington, DE05.2017
Skills
- Problem Solving
- Customer Service
- Attention to Detail
- Application Review
- Content Creation
- Decision Making
- Microsoft Office
- Photography & Videography
- Experienced with the following programs: Canva, Photoshop, Final Cut Pro, Hootsuite, Wix Website Builder
- Social Media Marketing
Timeline
Loan Review Specialist
Discover
08.2022 - Current
Freelance Marketing
Self Employed Services
01.2021 - Current
Financial Services Representative
DEXSTA Federal Credit Union
02.2019 - 08.2022
High School Diploma -
Delcastle Technical High School
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