Alyssa Wiens
Lebanon,OR
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with over 10+ years of experience.
Compassionate and reliable, equipped with deep understanding of providing emotional and physical support to individuals. Knowledgeable in basic care principles and proficient in administering daily assistance and support. Dedicated to enhancing well-being and comfort of those in need.
Overview
20
20
years of professional experience
Work History
Personal Support Care Worker
Resource Connections Of Oregon
06.2022 - 03.2024
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
Float Receptionist
The Corvallis Clinic
05.2015 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Tasting Room/ Wine Club library Associate
DAOU Vineyards
09.2013 - 09.2014
- Enhanced member experience by providing exceptional customer service and addressing their needs promptly.
- Boosted membership sales through effective communication of club benefits and personalized recommendations.
- Managed front desk operations, greeting members upon arrival, and making them feel welcome at the club.
- Poured wine for guests for tastings
Grocery Checker
Oak Hill Market
05.2010 - 12.2012
- Provided exceptional customer service by addressing concerns and answering questions about products and promotions.
- Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
- Handled cash transactions accurately and securely, ensuring proper balance of register at the end of each shift.
Sales Associate
KOHLS
08.2009 - 05.2010
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bank Teller
Wells Fargo Bank
08.2008 - 12.2008
- Cash checks, make deposits, and balance cash drawer
- Customer service
- Selling bank services
- Loan referrals
- Met monthly sales goals
- Safety Deposit custodian
Bank Teller
Wells Fargo Bank
02.2008 - 08.2008
- Same responsibilities as previous WF job
Sandwich Artist
Big Town Hero
01.2007 - 12.2007
- Hired back as Assistant Manager
- Responsible for weekly ordering of food
- Training new employees
- Opening/ Closing
- Balancing and making daily deposits of money
- Dealing with customer and employee conflicts
Bank Teller
Wells Fargo
04.2007 - 08.2007
- Same responsibilities as previous WF jobs
Production Assistant
AP Specialties
06.2006 - 12.2006
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Purchase order review
- Customer Service
- Data entry
- Office skills including multi-line phone system, faxing and emailing
Sandwich Artist
Big Town Hero
11.2003 - 03.2006
- Replenished merchandise shelves with items from the stockroom
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Stocked and rotated inventory regularly
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Guaranteed positive customer experiences and resolved all customer complaints
- Food preparation
- Trained new employees
Education
Associate of Arts - Liberal Arts & Humanities
Cuesta College
San Luis Obispo, CA01.2013
High School Diploma - General Education
West Albany High School
Albany, OR01.2005
Skills
- Courteous demeanor
- Opening/closing procedures
- Energetic work attitude
- Adaptive team player
- Large cash/check deposit expert
- Invoice processing
- Customer service expert
- Compassionate care
- Behavioral support
Additional Information
The reason for the gaps in work history, and jumps between employers in Oregon and California is because my husband was in the Marine Corps and we moved around due to deployments.
References
Available Upon Request
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with over 9 years of experience.
Timeline
Personal Support Care Worker
Resource Connections Of Oregon
06.2022 - 03.2024
Float Receptionist
The Corvallis Clinic
05.2015 - 11.2017
Tasting Room/ Wine Club library Associate
DAOU Vineyards
09.2013 - 09.2014
Grocery Checker
Oak Hill Market
05.2010 - 12.2012
Sales Associate
KOHLS
08.2009 - 05.2010
Bank Teller
Wells Fargo Bank
08.2008 - 12.2008
Bank Teller
Wells Fargo Bank
02.2008 - 08.2008
Bank Teller
Wells Fargo
04.2007 - 08.2007
Sandwich Artist
Big Town Hero
01.2007 - 12.2007
Production Assistant
AP Specialties
06.2006 - 12.2006
Sandwich Artist
Big Town Hero
11.2003 - 03.2006
Associate of Arts - Liberal Arts & Humanities
Cuesta College
High School Diploma - General Education
West Albany High School
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