Devynn Roberts
Summary
Strong analytical and organizational skills. Retail background, and excellent customer relations. Works with little or no supervision, skilled in organizing and prioritizing assignments. Excellent customer service skills.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work History
Personal Care Assistant
Sherry Wilson
03.2024 - Current
- Assists with personal hygiene tasks such as bathing, grooming, eating, and dressing.
- Provides companionship and emotional support
- Performs light housekeeping tasks and assists with running errands and transportation.
- Providing clients with specific care plans under the guidance of healthcare professional
Customer Solutions Associate
Portfolio Recovery Associates
09.2023 - 01.2024
- Worked with customers to create affordable plans
- Modified payment plans as requested by customers
- Updated customers account information
- Established payment schedules, grants, extension, etc
Phone Coordinator
Colorado Springs Pain Consultants
05.2022 - 12.2022
- Pulled patients medical files
- Uploaded patient's prescription drugs into the monitoring program and into their charts
- Scheduled patients for appointments and procedures
- Assisted patients by sending messages to provider regarding their concerns
Customer Service Assistance
California Casualty
02.2021 - 08.2021
- Assisted lien holder(s) and mortgagees with account changes
- Provided detailed account information to the lien holder(s)
- Updated account information by fax and or email
- Handled inbound calls to improve call flow
Account Manager
Firstsource
Colorado Springs
01.2020 - 09.2020
- Analyzed customer financial information and determined appropriate payment plans.
- Managed high-volume call lists to contact debtors and secure payments.
- Accepted and processed customer payments and applied toward account balances.
Billing Representative
Spectrum
Colorado Springs
09.2018 - 12.2019
- Provide accurate and appropriate information in response to customers billing inquiries
- Downgrade or upgrade service request
- Processes electronic check or card payments
- Properly directed inbound calls in phone queues to improve call flow
- Address customer service inquiries in a timely and accurate fashion
Health Coach
Firstsource
Colorado Springs
11.2017 - 09.2018
- Make 150-200 calls a day for surveys
- Provide necessary health education training for patients
- Monitored members daily glucose levels and provide necessary feedback when member went over to under
- goal. Make sure members reached weekly goals and set new ones
- Provide technical information when members have difficulties with merchandise
- Make weekly and monthly coaching to members to discuss progress
Support Coach
Alorica
Colorado Springs
11.2016 - 08.2017
- Provide cross training to 15 staff members
- Trained staff on how to improve customer interactions
- Build customer loyalty by placing follow-up calls for customers who reported product issues
Customer Service Representative
Alorica
Colorado Springs
09.2015 - 11.2016
- Provide accurate and appropriate information in response to customer inquiries
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Properly directed inbound calls in phone queues to improve call flow
- Address customer service inquiries in a timely and accurate fashion
Sales Associate
Rue 21
Colorado Springs
10.2013 - 08.2016
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed accurate sales prices for purchase transactions. Work as team member performing cashier duties, product assistances and cleaning
- Express appreciation and invited customers to return to the store
- Recommend, select and help locate merchandise based on customer needs and desires
- Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items form the stockroom
Education
Vista Ridge High School
Colorado Springs, COSkills
- High customer service standards
- Conflict resolution proficiency
- Strong problem-solving ability
- Troubleshooting skills
- 60 WPM
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Courteous demeanor
- Multitasking
- Self-sufficient
Timeline
Personal Care Assistant
Sherry Wilson
03.2024 - Current
Customer Solutions Associate
Portfolio Recovery Associates
09.2023 - 01.2024
Phone Coordinator
Colorado Springs Pain Consultants
05.2022 - 12.2022
Customer Service Assistance
California Casualty
02.2021 - 08.2021
Account Manager
Firstsource
01.2020 - 09.2020
Billing Representative
Spectrum
09.2018 - 12.2019
Health Coach
Firstsource
11.2017 - 09.2018
Support Coach
Alorica
11.2016 - 08.2017
Customer Service Representative
Alorica
09.2015 - 11.2016
Sales Associate
Rue 21
10.2013 - 08.2016
Vista Ridge High School