Alyssa Williams
Shelbyville ,Tn
Summary
Dynamic professional with a proven track record at Walmart, excelling in high-stress customer service and dispute resolution, enhancing customer loyalty. Skilled in both critical thinking and phlebotomy, demonstrating exceptional active listening and venipuncture technique. Fostered teamwork and excellence as a Team Lead at Tyson Foods, Inc, significantly contributing to a positive work environment.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Walmart
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Lead
Tyson Foods, Inc
04.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Phelobtomy Certification - Phelobtomy
Tennessee Professional Institute
Murfreesboro, TN11.2023
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- medical terminology
- phlebotomy and specimen collection
- Order of draw
- Venipuncture technique
- Needle disposal
- Patient communication
- Blood culture collection
- Capillary puncture
- Sample preparation
Timeline
Team Lead
Tyson Foods, Inc
04.2024 - Current
Customer Service Representative
Walmart
Phelobtomy Certification - Phelobtomy
Tennessee Professional Institute
High School Diploma -
Shelbyville Central High School