Alyssa Williams
Bay City
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Floor Manager
HEB
Kenedy
10.2021 - 11.2025
- Welcomed 500-1000 customers per shift and advised on products and merchandise location
- Engaged with customers enthusiastically to enhance their shopping experience
- Provide exceptional customer service to 200-500 customers per shift
- Focused on delivering high-quality service to meet customer needs
- Checked the front end and worked across multiple departments in packaging, stocking, rotation, production, and sanitation duties
- Checking on the front end, and worked across multiple departments in packaging, stocking, rotation, production, and sanitation duties
- Trained and coached team members to foster a collaborative team environment
- Used ESL systems to survey and maintain the proper labeling of over 3,000 items of inventory throughout the store
In Home Caregiver PT
CDS in Texas
Karnes City
03.2020 - 01.2022
- Assisted patient with daily activities, enhancing comfort and promoting independence in feeding, bathing, dressing, and exercises
- Carefully transferred patient into bed, wheelchair, shower chair, using gait belt and other transfer equipment and tools
- Monitored and documented patient vitals, ensuring accurate records for ongoing health assessments
- Respected patients' privacy and dignity, upholding all medical policies and and HIPAA regulations
- Adapted to the COVID-19 pandemic, working overtime and implementing new care procedures
- Maintained an organized clean work space and living environment for patient
Front Desk Clerk
Karnes City Inn
Karnes City
06.2018 - 03.2020
- Welcomed 20-30 guests per shift, creating a positive first impression
- Coordinated check-in
- Handled incoming calls on two phone lines, ensuring efficient communication
- Facilitated 20+ calls per day with clients, vendors, and staff, supporting seamless operations
- Directed Guest to their destination
- Provided administrative and clerical support via EMR Systems and Microsoft Systems
Education
High School Diploma -
Karnes City High School
Karnes City, TX05-2019
Skills
- Customer service
- Reception and customer service
- Inventory management
- Visual merchandising
- Leadership
- Employee relations
- Conflict resolution
- Computer literacy
Certification
- Basic Safety Orientation (GI), 01/01/26, Present
- TWIC Card, 11/01/25, 12/01/30
- OSHA 30
- Driver's License
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Service Floor Manager
HEB
10.2021 - 11.2025
In Home Caregiver PT
CDS in Texas
03.2020 - 01.2022
Front Desk Clerk
Karnes City Inn
06.2018 - 03.2020
High School Diploma -
Karnes City High School