Alyssa Winans
El Mirage,AZ
Summary
Customer service professional with a background in patient support, issue resolution, and accurate data handling. Known for calm communication, organized workflows, and dependable teamwork across multiple service areas, with a quick promotion to shift captain showing reliability and growth.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Mint Cannabis
Buckeye, Arizona
10.2025 - 10.2026
- Greeted patients upon arrival, directing them to appropriate areas for efficient service.
- Resolved patient concerns with calm, professional customer service.
- Verified patient identification and eligibility before dispensary check-in.
- Positioned throughout store to improve layout and facilitate smoother customer flow.
- Earned promotion to shift captain within 6 months for demonstrating leadership and commitment.
CUSTOMER SERVICE REPRESENTATIVE
Sonoran Mechanical System
01.2020 - 01.2023
- Delivered training to team members to enhance support capabilities and improve service quality
- Collaborated with cross-functional teams to address home owner concerns, improving resolution effectiveness
- Retrieved and entered data from various sources into databases, ensuring data accuracy and completeness for reporting
CUSTOMER SERVICE AND SALES
Pratts Prets
01.2017 - 01.2019
- Achieved store goals and bonus targets as a Sales Representative through effective customer engagement.
- Built strong customer relationships by providing quality care.
- Managed inventory and received shipments to ensure optimal stock levels for sales readiness.
Education
SECONDARY SCHOOL -
Dysart High School
01-2017
Skills
- Customer Service
- Data Entry
- Attention to Detail
- Problem-Solving
- Multitasking
- Organization
- Adaptability
- Teamwork
- Communication skills
- Facility Agent Card
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Patient Service Representative
Mint Cannabis
10.2025 - 10.2026
CUSTOMER SERVICE REPRESENTATIVE
Sonoran Mechanical System
01.2020 - 01.2023
CUSTOMER SERVICE AND SALES
Pratts Prets
01.2017 - 01.2019
SECONDARY SCHOOL -
Dysart High School