Alyssa Wollschlager
Clara City,MN
Summary
Accomplished professional in customer relationship development and time management, recognized for building trust with clients and maintaining meticulous records at REM Southwest Services. Proven track record of enhancing service quality, leading to increased client satisfaction. Possesses strong communication skills and a commitment to patient care within fast-paced environments. Goal-driven with a focus on accuracy and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DSP
REM Southwest Services
Montevideo, MN
03.2021 - 02.2024
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Recorded client status progress and challenges in logbooks and reports.
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
PCA
Clara City Assisted Living
Clara City, MN
07.2020 - 02.2021
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Administered medications orally or topically as directed by physician orders.
PCA
Divine House Inc.
Benson, MN
04.2019 - 06.2020
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Administered medications orally or topically as directed by physician orders.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Accompanied clients to doctor's appointments and outings when necessary.
DSP/CNA
Divine Home Health Care
Benson, MN
01.2019 - 03.2019
- Conducted house visits for caregiving.
- Built strong and trusting rapport with clients and loved ones.
- Instructed family members on how to provide bedside care.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
CNA
Scandi Haven Assisted Living
Benson, MN
08.2018 - 11.2018
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented activities and recorded information in EMR system.
Education
High School Diploma -
MACCRAY
Clara City, MN06-2017
Skills
- Professionalism and courtesy
- Customer relationship development
- Time management
- Hardworking
- Dedicated
- Good Communication Skills
- Organized
Affiliations
- Spending time with family
- Camping
Certification
- CNA 2017-2020
Languages
English
Professional
Timeline
DSP
REM Southwest Services
03.2021 - 02.2024
PCA
Clara City Assisted Living
07.2020 - 02.2021
PCA
Divine House Inc.
04.2019 - 06.2020
DSP/CNA
Divine Home Health Care
01.2019 - 03.2019
CNA
Scandi Haven Assisted Living
08.2018 - 11.2018
High School Diploma -
MACCRAY
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