Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa (Allie) STEEDE

OMAHA

Summary

Dynamic customer service representative with a proven track record in complaint resolution and customer satisfaction. Skilled in problem-solving and time management.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Toast INC
OMAHA
02.2023 - 03.2026
  • Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted follow-up calls with customers post-resolution to ensure continued satisfaction and address any lingering concerns.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and processed refunds to resolve customers' service or billing complaints, ensuring fair resolutions.

Customer Service Representative

First National Bank Omaha
OMAHA
01.2022 - 02.2023
  • Supported customers with account inquiries and transaction requests to enhance satisfaction and resolve issues.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Updated knowledge of bank policies and procedures to ensure compliance and provide customers with relevant guidance.
  • Responded to customer inquiries and delivered accurate information on products and services, fostering informed decision-making.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Manager

Jimmy John's Gourmet Sandwiches
Papillion
01.2015 - 01.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Managed customer inquiries, resolving issues promptly to enhance customer experience.
  • Trained staff on company policies and service standards, fostering a culture of exceptional service.
  • Monitored staff performance, ensuring adherence to customer service standards and improving team accountability.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Developed training materials to support new employee onboarding processes.

Education

High School Diploma -

Papillion-Lavista
Papillion, NE
05-2017

Skills

  • Customer service
  • Complaint resolution
  • Customer relationship management
  • Account management
  • Payment processing
  • Billing adjustment
  • Inbound and outbound calling
  • Record keeping
  • Microsoft Excel
  • Problem solving
  • Team coordination
  • Time management

Timeline

Customer Service Representative

Toast INC
02.2023 - 03.2026

Customer Service Representative

First National Bank Omaha
01.2022 - 02.2023

Customer Service Manager

Jimmy John's Gourmet Sandwiches
01.2015 - 01.2022

High School Diploma -

Papillion-Lavista
Alyssa (Allie) STEEDE