Dynamic customer service representative with a proven track record in complaint resolution and customer satisfaction. Skilled in problem-solving and time management.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Toast INC
OMAHA
02.2023 - 03.2026
Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
Provided exceptional customer service to ensure customer satisfaction.
Conducted follow-up calls with customers post-resolution to ensure continued satisfaction and address any lingering concerns.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Adjusted bills and processed refunds to resolve customers' service or billing complaints, ensuring fair resolutions.
Customer Service Representative
First National Bank Omaha
OMAHA
01.2022 - 02.2023
Supported customers with account inquiries and transaction requests to enhance satisfaction and resolve issues.
Resolved customer complaints through effective communication and problem-solving skills.
Updated knowledge of bank policies and procedures to ensure compliance and provide customers with relevant guidance.
Responded to customer inquiries and delivered accurate information on products and services, fostering informed decision-making.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Jimmy John's Gourmet Sandwiches
Papillion
01.2015 - 01.2022
Provided exceptional customer service to ensure customer satisfaction.
Managed customer inquiries, resolving issues promptly to enhance customer experience.
Trained staff on company policies and service standards, fostering a culture of exceptional service.
Monitored staff performance, ensuring adherence to customer service standards and improving team accountability.
Coordinated team schedules to ensure adequate coverage during peak hours.
Developed training materials to support new employee onboarding processes.