Alyssa Calcagno
San Ramon,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Experience Specialist
VASA Fitness
Lafayette, IN
09.2023 - Current
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer complaints regarding sales and service.
- Created strategies to increase revenue through membership sales, lessons, clinics, tournaments, and merchandise sales.
- Performed daily maintenance and cleaning of machines.
Lifeguard
Bay Club Fitness
Pleasanton, CA
05.2024 - 08.2024
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Responded quickly to medical emergencies in the pool area.
- Conducted regular safety checks of the facility including chemical levels in the pool water.
Swim Instructor
Independent Employer
San Ramon, CA
05.2024 - 08.2024
- Provided instruction to students with special needs, adapting teaching methods to meet individual requirements.
- Managed scheduling of swim lessons and pool usage to maximize efficiency and accommodate diverse needs.
- Provided swimming instruction to individuals and groups of all ages.
Sports Nutrition Intern
Uc Berkeley
Berkeley, CA
06.2022 - 08.2022
- Monitored and reported on product performance post-launch, proposing adjustments as needed.
- Created spreadsheets using advanced Excel functions to track budgets and expenses.
- Created educational materials using PowerPoint and Canva to educate athletes on various nutritional subjects.
- Implemented sustainability practices in the packaging and distribution of meals.
Crew Member/Warehouse Order Selector
Trader Joe's
San Ramon, CA
08.2019 - 08.2022
- Analyzed data from previous sales cycles to determine optimal stocking levels for each item throughout multiple sections of the store.
- Assisted in developing strategies for increasing efficiency in the ordering process.
- Brainstormed with marketing and creative personnel to design high-quality images and illustrations for custom projects.
- Created artistic promotional materials, such as posters and item signs, for new items.
- Provided oversight on projects related to improving customer experience.
Education
Bachelor of Science - Nutrition, Fitness, & Health
Purdue University
West Lafayette, IN05-2025
Associate of Science - Kinesiology
Chabot College
Hayward, CA06-2021
Skills
- Client education
- Relationship building
- Issue resolution
- Customer support
- Coaching techniques
- Collaborative team player
Affiliations
- Life Group Leader at Cornerstone Fellowship Church, leading a group of girls ages 12-15 throughout their journey with God.
- Leadership awards in both Softball and golf at California High School.
- Missions work and home building in Ensenada, Mexico with Homes for Hope.
Certification
- American Red Cross Lifeguard and CPR/AED Certification - May 2024
- ServSafe Food Safety Manager Certification - May 2023
References
References available upon request.
Timeline
Lifeguard
Bay Club Fitness
05.2024 - 08.2024
Swim Instructor
Independent Employer
05.2024 - 08.2024
Member Experience Specialist
VASA Fitness
09.2023 - Current
Sports Nutrition Intern
Uc Berkeley
06.2022 - 08.2022
Crew Member/Warehouse Order Selector
Trader Joe's
08.2019 - 08.2022
Bachelor of Science - Nutrition, Fitness, & Health
Purdue University
Associate of Science - Kinesiology
Chabot College
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