GARHETT GRUNDEI
Canyon Lake
Summary
Driven Member Experience Specialist with strong background in fostering positive customer relationships. Skilled at identifying and addressing member needs, improving engagement, and ensuring member satisfaction. Known for strong problem-solving skills, effective communication abilities, and commitment to providing high-quality service. Previous roles involved enhancing user experience by streamlining processes and implementing innovative solutions.
Overview
1
1
year of professional experience
Work History
Member Experience Specialist
THRC Texas Health Raquet Club
Wimberley
12.2024 - Current
- Assisted members with inquiries and provided exceptional customer service.
- Coordinated member events to enhance community engagement and participation.
- Scheduled appointments for fitness assessments and personal training sessions.
- Maintained knowledge of club services and programs to inform members effectively.
- Conducted tours of the facility to showcase amenities and offerings to potential members.
- Collaborated with team members to create a welcoming environment for all visitors.
- Processed membership applications and managed member accounts efficiently.
- Resolved member concerns promptly, fostering a positive club experience for all.
- Created reports on trends related to member engagement levels and satisfaction ratings.
Education
Batchelor's of Exercise Sports Science-ED - Heath And Fitness Managment
Texas State University
12-2024
High School Diploma -
Canyon Lake High School
06.2015
Skills
- Interpersonal and written communication
- Customer Service
- Media Communications
- Public Relations Strategies
- Decision-Making
- Personal training and coaching
- Customized Workout Plans
- Motivational Leadership
- Dependable and Punctual
- Health Education
- Injury prevention techniques
- Customer service
- Event coordination
- Fitness assessments
- Member engagement
- Data analysis
- Team collaboration
- Communication skills
- Time management
- Relationship building
- Member account management
- Product sales
References
References available upon request.
Personal Information
Timeline
Member Experience Specialist
THRC Texas Health Raquet Club
12.2024 - Current
Batchelor's of Exercise Sports Science-ED - Heath And Fitness Managment
Texas State University
High School Diploma -
Canyon Lake High School
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