Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GARHETT GRUNDEI

Canyon Lake

Summary

Driven Member Experience Specialist with strong background in fostering positive customer relationships. Skilled at identifying and addressing member needs, improving engagement, and ensuring member satisfaction. Known for strong problem-solving skills, effective communication abilities, and commitment to providing high-quality service. Previous roles involved enhancing user experience by streamlining processes and implementing innovative solutions.

Overview

1
1
year of professional experience

Work History

Member Experience Specialist

THRC Texas Health Raquet Club
Wimberley
12.2024 - Current
  • Assisted members with inquiries and provided exceptional customer service.
  • Coordinated member events to enhance community engagement and participation.
  • Scheduled appointments for fitness assessments and personal training sessions.
  • Maintained knowledge of club services and programs to inform members effectively.
  • Conducted tours of the facility to showcase amenities and offerings to potential members.
  • Collaborated with team members to create a welcoming environment for all visitors.
  • Processed membership applications and managed member accounts efficiently.
  • Resolved member concerns promptly, fostering a positive club experience for all.
  • Created reports on trends related to member engagement levels and satisfaction ratings.

Education

Batchelor's of Exercise Sports Science-ED - Heath And Fitness Managment

Texas State University
San Marcos, TX
12-2024

High School Diploma -

Canyon Lake High School
Canyon Lake, TX
06.2015

Skills

  • Interpersonal and written communication
  • Customer Service
  • Media Communications
  • Public Relations Strategies
  • Decision-Making
  • Personal training and coaching
  • Customized Workout Plans
  • Motivational Leadership
  • Dependable and Punctual
  • Health Education
  • Injury prevention techniques
  • Customer service
  • Event coordination
  • Fitness assessments
  • Member engagement
  • Data analysis
  • Team collaboration
  • Communication skills
  • Time management
  • Relationship building
  • Member account management
  • Product sales

References

References available upon request.

Timeline

Member Experience Specialist

THRC Texas Health Raquet Club
12.2024 - Current

Batchelor's of Exercise Sports Science-ED - Heath And Fitness Managment

Texas State University

High School Diploma -

Canyon Lake High School

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