Alyssa J Antun
Denver,Colorado
Summary
Strategic and results-driven healthcare operations professional with over 9 years of experience in optimizing processes, driving operational improvements, and managing multifaceted programs. Currently serving as the Membership & Registration Manager at Technical Registration Experts, where I lead operational enhancements for major medical associations, streamline workflows, and ensure seamless member experiences.
My expertise spans across direct patient care, clinical navigation, and program management, with a proven track record in leveraging data and technology to drive efficiency and growth. Adept at working cross-functionally with marketing, product, and clinical teams to build scalable processes and tools. Known for my ability to manage complex projects, develop and execute quality assurance programs, and ensure compliance with regulatory standards.
Seeking to leverage my comprehensive skill set and hands-on experience in a senior role, where I can contribute to the success and scalability of programs, driving operational excellence and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Membership & Registration Manager
Technical Registration Experts
Denver , CO
2023.06 - Current
- Managed Comprehensive Member Relations: Administered all aspects of member relations for four major medical associations, members are physicians and surgeons, growing memberships and increasing engagement through strategic outreach and retention plans.
- Strategic Process Improvement: Identified and implemented process and workflow improvements within CRM systems and membership databases, enhancing operational efficiency and member experience. Achieved a 25% reduction in registration time and a 15% increase in member satisfaction.
- Cross-Functional Collaboration: Worked closely with the Membership Committee, Integrated Communications Manager, and Executive Director to align membership strategies with organizational goals. Coordinated effectively with program staff for conference planning and educational forums, ensuring smooth execution and high-quality member engagement.
- Leadership and Team Management: Supervised the Membership Coordinators and helped optimize team roles and responsibilities to enhance operational success and support strategic objectives.
- Data-Driven Decision Making: Utilized membership data to develop and implement strategies for member retention and recruitment, regularly measuring the effectiveness of initiatives and adjusting tactics to maximize impact.
- Content Development and Communication: Drafted and managed communication materials including newsletter articles, member updates, and virtual resources. Produced and maintained standard operating procedures, ensuring clarity and consistency across all membership-related processes.
- Program and Project Management: Developed and maintained project management timelines, encompassing all roles and related tasks. Managed the planning and distribution of surveys, analyzed responses to inform decision-making, and contributed to the successful execution of annual meetings and conferences.
- Financial and Revenue Management: Coordinated annual dues efforts, including invoice preparation, tracking dues received, and providing regular updates to executive staff. Managed the production and distribution of membership directories, ensuring accurate and timely publication.
- Marketing and Communications Support: Partnered with the Integrated Communications Manager to enhance member engagement through targeted communications, website content updates, and promotional materials for workshops and conferences.
- Quality Assurance and Training: Ensured membership data integrity through regular updates and maintenance. Provided training and support to staff on database software and membership processes, enhancing overall team proficiency and service delivery.
Program Coordinator- Reconstructive Surgery
Swedish Medical Center
Englewood , CO
2020.09 - 2023.05
- Directed Subspecialty Programs: Managed multiple subspecialty programs in busy trauma level 1 hospital, including burn and reconstructive services, increasing patient referrals and program revenue by 20% through operational process improvements and strategic program development.
- Optimized Workflows through Data Analysis: Leveraged data to evaluate program effectiveness and implemented workflow optimizations that significantly improved operational efficiency.
- Enhanced Provider Reputation through Technology: Developed an online review system using tools like Google Suite, which garnered over 300 five-star reviews, thereby enhancing the provider’s reputation and patient engagement.
- Facilitated Cross-Functional Collaboration: Collaborated with various departments including Clinical and Administrative teams to streamline patient care processes, reducing barriers and improving service delivery.
- Led Programmatic Meetings and Education: Organized and led meetings and educational sessions for program planning and stakeholder engagement, fostering effective communication and collaboration.
Patient Care Navigator- Reconstructive Surgery
Burn And Reconstructive Centers Of Colorado
Englewood , CO
2017.04 - 2020.03
- Improved Patient Outcomes through Coordination: Acted as a liaison between patients, surgeons, and healthcare teams, improving patient outcomes and satisfaction through effective communication and care coordination.
- Increased Program Visibility through Outreach: Conducted outreach to external physician groups, increasing patient referrals by 25% and raising program visibility.
- Managed Supply Chain Logistics: Oversaw logistics and scheduling for surgical supplies, ensuring operational efficiency and timely availability, reflecting operational execution and cost tracking.
- Led New Clinic Launch: Played a pivotal role in launching a new cosmetic and breast reconstructive clinic, managing budget tracking and project deadlines.
Multiskilled Patient Care Technician
Swedish Medical Center
Englewood , Colorado
2015.02 - 2017.03
- Delivered Patient-Centered Care: Collaborated with a multidisciplinary team to deliver patient-centered care in a 20-bed Orthopedic/Trauma Unit, optimizing recovery processes and contributing to improved patient outcomes.
- Supported Clinical Operations: Provided direct patient care and supported nursing staff, ensuring smooth unit operations and contributing to overall healthcare delivery quality.
Education
Bachelor of Arts - Women And Gender Studies, Public Health Emphasis
University of Colorado At Boulder
Boulder, COPublic Health, Race And Human Rights
School For International Training
Salvador, Brazil2011-12
Post-Baccalaureate - Pre-medical Studies
University of Colorado Denver
Aurora, CO2016-05
Skills
- Process Improvement & Workflow Optimization
- Operational Execution & Efficiency
- Data-Driven Decision Making & Analysis
- Cross-Functional Collaboration & Team Leadership
- Project Management & Organization
- CRM & EHR Systems Expertise
- Financial & Revenue Tracking
- Compliance & Risk Management
- Strategic Program Development
- Quality Assurance & Data Collection
- Effective Communication & Stakeholder Engagement
- Proficient in Google Suite & Microsoft Office
Certification
- Ridgeline Leadership Certificate- HCA Healthcare, 2021
- Hair Restoration Assistant Certificate- Saint Louis University School of Medicine, 2022
- Patient Navigation Certificate- Patient Navigator Training Collaborative, 2017
- Certified Nurses Aide License- State of Colorado, active
- BLS Certificate- American Heart Association, active
Interests
- Program development integration
- Creative public health teamwork
- Women's health access
- Reducing barriers to healthcare
- Hiking, backpacking, and being outside
Timeline
Membership & Registration Manager
Technical Registration Experts
2023.06 - Current
Program Coordinator- Reconstructive Surgery
Swedish Medical Center
2020.09 - 2023.05
Patient Care Navigator- Reconstructive Surgery
Burn And Reconstructive Centers Of Colorado
2017.04 - 2020.03
Multiskilled Patient Care Technician
Swedish Medical Center
2015.02 - 2017.03
Bachelor of Arts - Women And Gender Studies, Public Health Emphasis
University of Colorado At Boulder
Public Health, Race And Human Rights
School For International Training
Post-Baccalaureate - Pre-medical Studies
University of Colorado Denver
- Ridgeline Leadership Certificate- HCA Healthcare, 2021
- Hair Restoration Assistant Certificate- Saint Louis University School of Medicine, 2022
- Patient Navigation Certificate- Patient Navigator Training Collaborative, 2017
- Certified Nurses Aide License- State of Colorado, active
- BLS Certificate- American Heart Association, active
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