Alyssa Lee
Winter Springs,FL
Summary
Insurance Verification Specialist with proven expertise in HIPAA compliance and insurance benefits verification at Dr. Richard J Doiron OD. Recognized for meticulous attention to detail and exceptional communication skills, ensuring accurate patient records and seamless collaboration with team members to enhance operational efficiency. Adaptable and committed to delivering high-quality service in fast-paced environments. Known for reliability and adaptability in dynamic settings, contributing effectively to team goals. Extremely motivated to develop new skills and contribute value quickly. In my previous and current roles, I've successfully taken on unfamiliar responsibilities and consistently exceeded expectations.
I am confident in the right training, I can bring the same energy and dedication to this position as I am looking to get into sales and networking.
Overview
5
5
years of professional experience
Work History
Insurance Verification Specialist
Dr. Richard J Doiron OD
11.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Placed new supply orders for the office.
- Used basic computer skills to key patient names, addresses, statistical information, or other information.
- Exhibited computer skills working on Officemate and maintained patient files.
- Managing patient encounter documents and verifying posting of charges and claim submissions.
Server
Sidebar Orlando LLC
07.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated strong multitasking skills by managing multiple people simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires and providing guidance to others.
Restaurant Manager
Oaxaca Fusion Grill
01.2020 - 11.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within place of work.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased sales during off-peak hours by creating and promoting special offers.
Education
No Degree - Esthetics
Spa Tech Institute
Portland, ME10-2021
High School Diploma -
Lake Howell High School
Winter Park, FL05-2019
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Coverage and authorizations
- Communication and interpersonal skills
- Skilled on Officemate computer software
- Healthcare industry
- Insurance benefits verification
- Problem-solving
- Organization and time management
- Verbal and Written communication
- Adaptability
- Document management
Timeline
Insurance Verification Specialist
Dr. Richard J Doiron OD
11.2023 - Current
Server
Sidebar Orlando LLC
07.2022 - Current
Restaurant Manager
Oaxaca Fusion Grill
01.2020 - 11.2021
No Degree - Esthetics
Spa Tech Institute
High School Diploma -
Lake Howell High School