Alyssa Lake

• Implemented full-cycle recruitment, new hire processes, and participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
• Reduced employee turnover by creating a comprehensive onboarding program for new hires.
• Encourage and promote careers within the Print Manufacturing by assisting employees with Union Apprenticeships and other opportunities within the company.
• Encourage and promote careers within the Print Manufacturing by assisting employees with Union Apprenticeships and other opportunities within the company.
• Coordinated company wide events across 3 locations.
• Scheduled monthly Safety Committee meetings and training courses quarterly, along with updating and creating new safety policies that benefit the whole employee population according to OSHA guidelines.
• Conduct thorough investigations when an accident occurs;maintained the OSHA 300 log, updates, and submits company data each year for reporting.
• Administered company-wide benefit plans for over 230 employees across 10 states, which includes 401K, ICHRA Medical Plan, Life Insurance, STD, LTD and other ancillary benefits offered.
• Trained as back up for payroll using the application ADP Workforce Now.
• Assist with employee time cards, expense reports and any payroll needs.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.

• Confirms that each encounter has the correct place of service and location for correct information to populate the billing claim along with establishing if the patient encounters should be a split bill claim based on insurance payer rules/guidelines.
• Confirms that each encounter has the correct place of service and location for correct information to populate the billing claim along with establishing if the patient encounter should be a split bill claim based on insurance payer rules/guidelines.
• Determines if insurance information is correct in the billing fields and coding coincides with CMS coding guidelines and insurance rules, guidelines, etc.
• Reviews and posts pain procedures, Durable Medical Equipment and Cleveland Clinic imaging for 8 office locations and works collaboratively with Coding Specialist on any discrepancies.
• Monitors, evaluates, and resolves issues related to inaccurate charges on patient accounts.
• Assists with outside Billing Agency and/or other departments associated with billing and claim processing.
• Communicates and assists with claim review, correction and processing with Pre-Registration, PATHS, Patient Financial Services, Clinical Staff, DME Department, and/or Transcription.
• Assist the Coding Manager in conducting any research projects, audits, and any other special projects.
• Increased charge capture accuracy by diligently reviewing patient charts and verifying correct coding.
• Improved communication between billing and clinical teams by acting as a liaison, addressing concerns, and providing solutions.
• Identified trends in billing errors, recommending process improvements that led to a reduction in rejected claims over time.

• Role includes standing in as Manager on Duty for alternating weekends, holidays and when short staffed.
• Maintains records for the community, such as license, contracts, vendor agreements, etc.
• Tours perspective residents and their family members throughout the facility.
• Meets and greets all new admissions; reviews facility policies with new admissions and answers any questions the resident or family members may have.
• Runs and evaluates daily census activity reports and aging reports for billing.
• Creates Resident files in Point Click Care and paper charts.
• Completes initial Social Service and Activity paperwork.
• Ensures proper paperwork is completed, POA, advanced directive, consents, financial.
• Processes and approves invoices done at facility for payment.
• Assists with accounting such as resident charges and all other invoices within the community. when needed.
• Assists with accounting such as resident charges and all other invoices within the community
• Complies with state, federal, and all other applicable health care and safety standards.
• Assists Social Services with resident/family concerns and solves or directs such concerns to the appropriate department.
• Assists Nursing Director with keeping up to date on required certifications for nursing staff.

• Handled doctor schedules, assisted in scheduling surgeries and coordinating meetings.
• Answered phone calls, scheduled appointments, and assisted patients with questions or concerns.
• Obtained insurance referrals and adjusting insurance denials.
• Ordered supplies for office and composed monthly schedules for front desk staff.
• Coded and billed procedures for office visits along with Durable Medical Equipment.
• Assisted clinical staff with routine check-in process for patients, along with cleaning/sterilizing rooms after each use.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.

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• Posted charges to patient accounts based on their insurance and what was performed during the encounter.
• Responsible for training other OSS Health employees within Coding Department.
• Assisted coders with daily tasks, such as referrals, EOBs and scanning of medical records.
• Increased charge capture accuracy by diligently reviewing patient charts and verifying correct coding.
• Enhanced revenue for the organization through timely and accurate submission of medical claim forms.
• Improved communication between billing and clinical teams by acting as a liaison, addressing concerns, and providing solutions.