Alyssa Renee montoya
Simi Valley,CA
Summary
Dynamic leader with proven expertise in operational leadership and document management, honed at LAUSD and Chick-fil-A. Excelled in employee development and program supervision, significantly enhancing program retention and customer satisfaction. Skilled in fostering team growth and streamlining operations, demonstrating a unique blend of technical and interpersonal abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Supervisor
LAUSD
10.2024 - Current
- Supervised daily program operations while ensuring adherence to safety regulations and guidelines.
- Increased program retention rates through consistent communication with parents and guardians.
- Established a safe and positive environment for youth participants, fostering personal growth and development.
- Implemented training sessions for new staff hires to ensure proper knowledge of program policies and procedures.
- Collaborated with other staff members to design and implement comprehensive curricula tailored to the specific needs of each participant.
- Provided ongoing support to parents/guardians through regular meetings discussing their child''s progress within the program.
- Enhanced youth program participation by developing engaging and age-appropriate activities.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
Intern
1st Stop Urgent Care & Family Practice Camarillo
02.2025 - 02.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Manager on Duty
Chick-fil-A
05.2021 - 06.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Education
No Degree - Nursing
Los Angeles Pierce College
Woodland Hills, CACertified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Van Nuys, CA07-2024
High School Diploma -
Stoney Point High School
Chatsworth, CA06-2018
Skills
- Employee Development
- Document management
- Operational leadership
- Expense tracking
- Strategic planning
- Staff training
- Staff development
Accomplishments
- Managed 50+ customer inquiries daily, resolving issues 10% faster than the team average.
- Oversaw 200+ inventory items weekly, cutting restocking time by 15%.
- Supervised team of 20+ staff members.
Certification
- NHA- National Healthcare Association
- ( CPT 1) -Certified Phlebotomy Technician
Languages
English
Native or Bilingual
Timeline
Intern
1st Stop Urgent Care & Family Practice Camarillo
02.2025 - 02.2025
Program Supervisor
LAUSD
10.2024 - Current
Manager on Duty
Chick-fil-A
05.2021 - 06.2024
No Degree - Nursing
Los Angeles Pierce College
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Stoney Point High School
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