Alyssa Rivera
Customer Service And Sales
Tucson,AZ
Summary
Dedicated Sales representative and front desk receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative Assistant Manager
Verizon
Tucson, Arizona
01.2017 - 08.2020
- Achieve any and all sales goals set forth by management
- Effectively build rapport with existing sprint clients and new customers
- Ensure customers are set on a proper plan, with correct billing expectations.
- Hired, supervised and coached up to 10 employees on sales strategies to optimize performance.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Sales Representative
Sprint
San Diego, CA
09.2015 - 11.2016
- Achieve any and all sales goals set forth by management
- Effectively build rapport with existing sprint clients and new customers
- Ensure customers are set on a proper plan, with correct billing expectations
- Maintain a swift, urgent pace, while ensuring operational efficiency
- Follow all Sprint policies and procedures.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Expanded customer base and boosted profit within product line.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Cold-called leads and closed large number of new sales over several months.
Assistant Store Manager
T-Mobile
Tucson, Arizona
04.2012 - 07.2014
- Owned and operated by Express Locations LLC),
- Engage customers in order to provide to them what they need in terms of product and quality services
- Promote brands when instructed
- Process transactions in a time efficient manner
- Communicate current product features and benefits to customers
- Provide administrative assistance where necessary
- Perform all duties asked in a timely, efficient manner including but not limited to bank deposits and managing store inventory
- Kin Care by Hope, Front desk lead
- Scheduled and confirmed appointments
- Ran company website and social media pages to promote company and bring in new customers
- Answered phone calls and emails answering questions, escalations, booking appointments and cold calls
- Used Word and Excel tom create inventory list, customer information, appointments, and much more.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Front Desk Receptionist
Skin Care By Hope
San Diego, CA
07.2011 - 07.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Front Desk Receptionist
SpaOne
Tucson, AZ
09.2009 - 05.2011
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Valhalla High School
El Cajon, CA 08.2005 - 06.2009
Skills
Operational awareness and effectivenessExcellent customer service
Analytical problem solver
Office administration
Office supplies inventory management
Word processing
Timeline
Sales Representative Assistant Manager
Verizon
01.2017 - 08.2020
Sales Representative
Sprint
09.2015 - 11.2016
Assistant Store Manager
T-Mobile
04.2012 - 07.2014
Front Desk Receptionist
Skin Care By Hope
07.2011 - 07.2012
Front Desk Receptionist
SpaOne
09.2009 - 05.2011
High School Diploma -
Valhalla High School
08.2005 - 06.2009