Alyssa Roman
DeLand,FL
Summary
To secure a challenging and rewarding position as the next asset to your team, where my creativity, experience, and customer service expertise can be utilized to ensure exceptional service and maximize success for your company. I look forward to further engagement regarding my qualifications.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Centene Corporation
05.2025 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Managed high-volume calls while maintaining professionalism and empathy.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries, asked probing questions to determine service needs, as well as provided accurate information regarding benefits and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Chiropractic Assistant
Elevation Health Chiropractor
11.2021 - 05.2025
- Assisted patients with scheduling appointments, payment processing, and managing their treatment plans.
- Maintained patient records, updated information in the electronic health record system, and ensured compliance with privacy regulations.
- Educated patients on chiropractic care, exercises, wellness strategies, and provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Collaborated with team members to enhance patient flow, office efficiency, and supported administrative staff by processing payments.
- Prepared treatment rooms to ensure all equipment was sanitized, and organized.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Instructed patients on how to use therapeutic exercises and stretches properly at home to speed recovery time.
Property Services Assistant
Roman Property Services
03.2021 - 05.2025
- Provided customer service, answering questions regarding care, general knowledge of landscape, and addressing client concerns, ensuring satisfaction with completed projects.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Coordinated with team members to schedule daily service routes efficiently.
- Created detailed reports on property conditions prior to treatment services being performed.
- Provided support in landscape design projects under supervision of senior staff.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Customer Service Representative
Blue Cross Blue Shield of Florida
07.2020 - 03.2021
- Assisted members with inquiries regarding health insurance plans and benefits.
- Educated clients on policy details and coverage options available to them.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed claims, maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Clinical Research Associate
Midland Florida Clinical Research Center
11.2014 - 07.2020
- Collaborated with research teams to develop source documentation forms according to complex study protocols and informed consent forms.
- Adhered to standards in areas involving recruitment of potential subjects, data collection, research protocols, and records retention.
- Assisted in the preparation of regulatory submissions and documentation for studies.
- Maintained strict confidentiality to keep personal information and collected data private.
- Managed blood specimens for clinical trials and processed specimens for both sample storage and lab shipments.
- Ensured proper storage of investigational product at investigator sites per GCP guidelines.
- Attended trainings and investigator meetings to provide framework for successful research studies.
Education
Business Administration
Daytona State College
Daytona Beach, FLSkills
- Customer service
- Critical thinking
- Active listening
- Punctuality
- Adaptability
- Data entry
- Conflict resolution
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Timeline
Customer Service Representative
Centene Corporation
05.2025 - Current
Chiropractic Assistant
Elevation Health Chiropractor
11.2021 - 05.2025
Property Services Assistant
Roman Property Services
03.2021 - 05.2025
Customer Service Representative
Blue Cross Blue Shield of Florida
07.2020 - 03.2021
Clinical Research Associate
Midland Florida Clinical Research Center
11.2014 - 07.2020
Business Administration
Daytona State College