Alysse Garza
Herndon,VA
Summary
Master Esthetician with Bachelor's Degree in Healthcare Management. Proven ability to provide personalized skin care treatments and manage spa operations. Demonstrated success in building and maintaining strong relationships with staff, clients, and other stakeholders. Skilled in quality improvement, spa operations and using office software.
Overview
11
11
years of professional experience
Work History
Esthetician
Massage Envy
10.2023 - Current
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Spa Coordinator/Licensed Esthetician
Spa Noa/Pure Med Spa
07.2021 - 09.2023
- Organized daily operations of the spa and managed schedules for 25 employees.
- Drafted, copied and forwarded documents.
- Ran end-of-day reports and notified staff of necessary corrections and resolutions.
- Maintaining knowledge of front desk procedures, service pricing,packages, and promotions
- Manage customer relationships from check-in to checkout as well as deal with any customer complaints.
Project Coordinator
Agile Trailblazers
12.2017 - 04.2020
- Facilitated training courses, instructor scheduling, event management and marketing for company.
- Executed social media strategy using Hubspot on Facebook, Instagram, Twitter and LinkedIN.
- Coordinated monthly meetings, maintain office supplies and created job files.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Sales Associate
National Car Care
05.2013 - 07.2017
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
Bachelor of Arts - Master Aesthetician
Lillique Training Instutite
Fairfax, United States02.2023
Certificate - Marketing
Northern Virginia Community College
Annandale, VA04.2020
Bachelor of Arts - Health Administration
Bryant And Stratton College - Newport News
Virginia Beach, United States08.2017
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Hubspot Marketing
- Type 50 WPM
- HIPAA Certified
Timeline
Esthetician
Massage Envy
10.2023 - Current
Spa Coordinator/Licensed Esthetician
Spa Noa/Pure Med Spa
07.2021 - 09.2023
Project Coordinator
Agile Trailblazers
12.2017 - 04.2020
Sales Associate
National Car Care
05.2013 - 07.2017
Bachelor of Arts - Master Aesthetician
Lillique Training Instutite
Certificate - Marketing
Northern Virginia Community College
Bachelor of Arts - Health Administration
Bryant And Stratton College - Newport News