Summary
Overview
Work History
Education
Skills
Timeline
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Alyssia Ash

Macon,GA

Summary

  • Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
  • Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

4
4
years of professional experience

Work History

Insurance Agent

Peach State Insurance
Macon, GA
05.2023 - Current
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Responded to customer inquiries and problems to promote great service.
  • Processed payments received from clients promptly according to established procedures.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Developed relationships with new clients through cold calling and referrals from existing customers.

Cashier

Walmart
Macon , GA
10.2022 - 01.2023
  • Processed sales transactions to prevent long customer wait times.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Warehouse Packer

Kohls Distribution Center
Macon , GA
01.2022 - 07.2022
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Stacked cartons onto appropriate pallets according to size and weight restrictions.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
  • Transported goods between different departments using material handling equipment.

Customer Service Representative

EleadOne
Valdosta , GA
03.2021 - 08.2021
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Customer Service Representative

Concentrix
Valdosta, GA
09.2020 - 12.2020
  • Developed positive relationships with customers through friendly interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

Rutland High School
Macon, GA
05-2017

Skills

  • Negotiation
  • Customer follow-up
  • Client assessment
  • Customer service
  • Cold calling
  • Client retention
  • Email marketing
  • Insurance sales strategy
  • New client acquisition
  • Auto insurance
  • Business planning
  • Quotes and sales

Timeline

Insurance Agent

Peach State Insurance
05.2023 - Current

Cashier

Walmart
10.2022 - 01.2023

Warehouse Packer

Kohls Distribution Center
01.2022 - 07.2022

Customer Service Representative

EleadOne
03.2021 - 08.2021

Customer Service Representative

Concentrix
09.2020 - 12.2020

High School Diploma -

Rutland High School

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Alyssia Ash