Mirta Colina

• Assisted clients in understanding insurance policies and coverage options.
• Developed tailored insurance solutions based on client needs and risk assessments.
• Processed policy renewals and claims efficiently, ensuring timely resolution.
• Conducted market research to stay informed on industry trends and competition.
• Built strong relationships with clients through effective communication and follow-ups.
• Implemented best practices for customer service, enhancing client satisfaction ratings.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.

Facilitated insurance sales and provided exceptional customer service.

Consulted clients on health plans, life insurance, and Medicare quotes.

Resolved conflicts and processed customer complaints efficiently.

• Operated packaging machinery to ensure efficient and accurate product assembly.

• Inspected finished products for quality assurance, minimizing defects and returns.

• Collaborated with team members to streamline workflow processes and enhance productivity.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
• Managed inventory levels by restocking shelves and organizing products for optimal customer access.
• Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
• Trained new staff on operational procedures and best practices to maintain high service standards.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.