Karla Tolentino
Hialeah, FL,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Liaison
Baptist Hospital of Miami
Miami, Florida
10.2022 - Current
- Assisted the manager with audits and reports.
- Active role in the onboarding of new team members.
- Lead the hospitality team in the absence of the manager.
- Create and manage the monthly calendar.
- Provide personalized concierge services, and assist guests and family with navigating our healthcare.
Liaison
Baptist Health Hospital
Miami, Florida
03.2020 - 10.2022
- Provide personalized concierge services, and assist guests and family with navigating our health system.
- Advocate between patients, physicians, and facilities/agencies.
- I met and greeted patients at Baptist Hospital.
- Interact with other departments to address patients' concerns and complaints.
- Provided coverage to the Giving Society team and greeted patients from the foundation organization.
- Assisted with hospice transitions as appropriate.
HBR Intake Coordinator 2
Baptist Health Hospital
Miami, Florida
06.2018 - 03.2020
- Responsible for coordinating hospitality and concierge requests for all HBR guests.
- Schedule and track transportation, hotel accommodations, and additional services.
- Additional services were to maintain department logs, ensuring records are up to date and accurate.
- Responsible for answering, screening, and logging phone calls.
- Completed projects as assigned.
- Served as a liaison during business hours and after hours on behalf of HBR, International services, and the Foundation organization.
PR, BHSF
Baptist Diagnostic Center
Coral Gables, Florida
06.2016 - 06.2018
- Addressed patients if any situations arose, and provided prompt recovery.
- Verified insurances, processed payments, and registered patients.
- Scheduled patients' appointments for all modalities based on departmental needs.
- I answered incoming calls, faxed results to designated physicians, and was in charge of collection reports for the department.
- Served as a director of first impressions by greeting and welcoming guests upon arrival.
- Coordinated flow within department ensuring appointment times are met by walking patients to their designated exam room.
Receptionist
Ciocca Dermatology
Miami, Florida
05.2015 - 06.2016
- Answering incoming calls.
- Scheduled appointments for patients.
Sales Associate
Swaroski
Miami, Florida
09.2013 - 05.2015
- Assisted customers with purchases and information on all products at hand.
- Provided customers with specific information and details based on personal needs and requests.
- Assisted manager with staff schedules, inventory, and floorsets.
Server
The Ocean Club
Miami, Florida
10.2011 - 09.2013
- Maintaining restaurant clean and organized.
- Taking food orders from guests and delivering it to their home.
- Involved in set-ups for banquet department, which included major corporate events and weddings.
Education
High School Diploma -
Miami Coral Park Senior HighSchool
Miami, FL06-2008
Bachelor of Science -
University of Ohio
Ohio, ILSkills
- Patient advocacy
- Healthcare navigation
- Concierge services
- Audit assistance
- Team leadership
- Customer relationship management
- Fluent in English and Spanish
- Proficient Microsoft office and Salesforce
Timeline
Senior Liaison
Baptist Hospital of Miami
10.2022 - Current
Liaison
Baptist Health Hospital
03.2020 - 10.2022
HBR Intake Coordinator 2
Baptist Health Hospital
06.2018 - 03.2020
PR, BHSF
Baptist Diagnostic Center
06.2016 - 06.2018
Receptionist
Ciocca Dermatology
05.2015 - 06.2016
Sales Associate
Swaroski
09.2013 - 05.2015
Server
The Ocean Club
10.2011 - 09.2013
High School Diploma -
Miami Coral Park Senior HighSchool
Bachelor of Science -
University of Ohio