Dana Passmore
Mechanicsburg,PA
Summary
Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.
Overview
31
31
years of professional experience
Work History
Clinical Liaison-Senior
Select Medical Corporation
11.2016 - 11.2024
- Growth of the facility with admissions and daily census
- Developed internal training materials and served on EMR development for the corporation
- Advanced to Senior Liaison and then to Senior Liaison under a Market DBD of two competing Joint Venture Partners
- Presented to and educated system Hospitalists, Corporate Territories and Referral Sources
- Hospital Employee of The Month
- Numerous Recognition Awards by various departments
- Built team longevity with low turnover
- Grew Difficult Geographical Region by building trust with referral sources and being patient-centered
- Resolved customer complaints using established follow-up procedures.
- Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
Practice Management
Northeastern Dental
01.2010 - 10.2017
- Supported the transition to a new practice management system by providing input on payment posting workflows and functionalities based on expertise.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Supported practice management by providing input on financial performance metrics and making recommendations for improvements in the billing process.
- Gained valuable insight into practice management tasks such as scheduling appointments, managing inventory needs, ordering supplies, billing processes, and client communications.
Substitute Teacher
West Shore School District
11.2015 - 05.2016
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
Physical Therapist
Fox Rehabilitation
02.2013 - 10.2015
- Conducted clinical assessment and evaluation to determine patient needs.
- Worked independently in patients' homes and at an assisted living community
- Recognition for excellent documentation
- Improved patient satisfaction through compassionate care and effective communication of treatment plans and expectations.
Physical Therapist
Multiple
07.1993 - 10.2015
- Worked in acute rehabilitation, acute care, home health, workmen's compensation, psychiatric hospital and outpatient facilities
- Clinic Manager of Outpatient Clinics
- Developed Aquatic and Lymphedema Programs for Hospital System
Utilization Review
Highmark Blue Cross Blue Shield
01.1998 - 01.2001
- Concurrent and retrospective chart review of physical therapy services for payment
Education
Master of Physical Therapy - Physical Therapy
Philadelphia College of Pharmacy And Science
New Philadelphia, PA05.1993
Bachelor of Science - Health Science
Philadelphia College of Pharmacy And Science
New Philadelphia, PA05.1993
Skills
- Patient Advocacy
- Medical record review
- Written Communication
- Critical Thinking
- Decision Making
- Public Speaking
- Strong Collaborator
Timeline
Clinical Liaison-Senior
Select Medical Corporation
11.2016 - 11.2024
Substitute Teacher
West Shore School District
11.2015 - 05.2016
Physical Therapist
Fox Rehabilitation
02.2013 - 10.2015
Practice Management
Northeastern Dental
01.2010 - 10.2017
Utilization Review
Highmark Blue Cross Blue Shield
01.1998 - 01.2001
Physical Therapist
Multiple
07.1993 - 10.2015
Master of Physical Therapy - Physical Therapy
Philadelphia College of Pharmacy And Science
Bachelor of Science - Health Science
Philadelphia College of Pharmacy And Science
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