Ashley Taylor-Fahnestock
Syracuse,NY
Summary
I am a young business office professional with a keen eye for detail and commitment to excellence, and I am hoping to bring valuable experience in claims resolution and dispute management forward in my career search. Known for collaborative teamwork and achieving results, I am dependable and adaptable to changing needs. Proficient in negotiation, problem-solving, and maintaining regulatory compliance with reputation for reliability.
References are available upon request.
Overview
12
12
years of professional experience
Work History
Claims Resolution Specialist II
Select Medical Corporation
06.2019 - Current
- Ensured quality of claims being sent to Medicare
- Reviewed & documented processing issues for resolution within Medicare timely filing guidelines
- Responsible for account status & AR reduction from from admit until the payment process finished
- Increased accuracy in claims assessment through meticulous record-keeping and organized documentation.
- Handled complex cases with multiple parties involved, effectively managing priorities and deadlines to ensure timely resolutions.
- 65-75 accounts touched per day average as CRS Level I
- 45 accounts touched per day average as CRS Level II
Field Technician
PASSHE through National Park Service
05.2017 - 06.2017
- Minimally invasive metal detecting survey to better determine the parameters of the French firing line at the Battle of Fort Necessity, data and artifact collection and interpretation, as well as lab work for cleaning said artifacts
- Located a cache of 10+ musket balls in one spot, helpful to indicate battles lines
Deli Clerk
Karns Quality Foods, LLC
06.2015 - 08.2016
- Customer service
- Friendly & helpful with requests
- Primarily worked preparing/frying chicken legs, thighs, drumsticks, etc.
- Upwards of 50 customers or more could be helped in one day depending proximity to holidays and size of orders
- Team player with other deli workers
Cashier
Giant Martin’s
08.2013 - 08.2014
- Customer service and retail
- Working on register along with easy-scan self-checkout
- Upwards of 75+ customers could be helped daily based on size of order and length of shift
Education
Bachelor of Arts - anthropology, archaeology concentration with a minor in religious studies
Indiana University of Pennsylvania
Indiana05.2018
High School Diploma -
West Perry Senior High School
Elliottsburg, PA06.2014
Skills
- Customer service
- Motivated/Determined for Change
- Microsoft Office
- Team-building and bonding
- Claims investigation
- Customer assistance
- Honesty and integrity
- Documentation skills
- Billing procedures
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Awarded 9 'Living the Way' certificates at Select Medical
- Resolved overlapping and date of death issue claims, notoriously difficult to process
- Achieved yearly AR reduction through effectively working with my team to bill & collect timely with Medicare
- Utilized Microsoft OneNote to maintain detailed notes/references
Philosophy
The greatest goal in life is to bring effective and equitable change for all people. Hold compassion in all of your work.
Activities
- Hiking and working outdoors
- Bonding people together through fraternity work
- Completed multiple Leadership in Action modules on conflict resolution and effective communication
- Volunteer archaeological dig
- Volunteer work with IUPUAI (United Against Islamophobia)
- Volunteer work with fraternity for Autism Awareness Week and Philly Cup charity soccer tournament
Languages
English
Native or Bilingual
French
Limited Working
Arabic
Limited Working
Spanish
Elementary
Timeline
Claims Resolution Specialist II
Select Medical Corporation
06.2019 - Current
Field Technician
PASSHE through National Park Service
05.2017 - 06.2017
Deli Clerk
Karns Quality Foods, LLC
06.2015 - 08.2016
Cashier
Giant Martin’s
08.2013 - 08.2014
Bachelor of Arts - anthropology, archaeology concentration with a minor in religious studies
Indiana University of Pennsylvania
High School Diploma -
West Perry Senior High School
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