Jeremy Z Clavo Faustino

Responsibilities:

• Answering questions about a company's products or services.
• Follow up to ensure customer satisfaction with the resolution.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Maintain a professional and courteous demeanor.

Key Accomplishments:

• Boosted the company's customer satisfaction
• Became the go-to expert for product knowledge, reducing customer service inquiries.
• Efficiently handled customer complaints during peak season.
• Resolved high-conflict customer complaints.
• Successfully managed customer service during a product recall, ensuring all affected customers were satisfied with the resolution.

Responsibilities:

• Greet customers, and answer their inquiries in a professional and friendly manner.
• Process account transactions and provide assistance with billing and payment questions.
• Identify customer needs, and suggest appropriate products and services.
• Maintain a customer database.
• Assist customers with account information, product and service selection, and other related inquiries.
• Comply with all company policies, procedures, and standards of customer service.

Key Accomplishments:

• Excellent customer service.
• Strong written and verbal communication.
• Ability to multitask and prioritize workload.
• Proficiency in using computers.
• Proven ability to work independently and as part of a team.

Responsibilities :

• Participates in strategic planning and presides over meetings, as needed.
• Work with the director to coordinate and supervise daily operations.
• Assist in budgeting and monitoring expenses.
• Fulfill duties as assigned by the director.
• Being a translator when it is required.

Key Accomplishments:

• Great aptitude in problem-solving.
• Outstanding communication and public speaking skills.
• Being great when it comes to prioritizing and delegating tasks.

Responsibilities:

• Answering questions about a company's products or services.
• Follow up to ensure customer satisfaction with the resolution.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Maintain a professional and courteous demeanor.

Key Accomplishments:

• Boosted the company's customer satisfaction.
• Became the go-to expert for product knowledge, reducing customer service inquiries.
• Efficiently handled customer complaints during peak season.
• Resolved high-conflict customer complaints.
• Successfully managed customer service during a product recall, ensuring all affected customers were satisfied with the resolution.