Alyssia Byrd

Supervised daily swim classes for children of various skill levels.

Shift Leader

09/2023 - Current

• Trained and mentored new instructors on teaching techniques and safety protocols.
• Managed class schedules to ensure optimal instructor availability and student participation.
• Assisted in developing lesson plans tailored to individual student| needs and goals.
• Communicated with parents regarding student progress and class activities effectively.
• Monitored pool conditions to maintain a safe and clean swimming area at all times.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.
• Supervised and led employees to maintain productivity and customer service levels.

Resu

2OM

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staft was properly trained on all aspects of their job duties, including safety protocols.
• Assisted general manager with operations game plan and company initiatives implementation.
• Conducted structured interviews to assess candidate qualifications and fit.
• Developed training materials and conducted onboarding sessions for new hires.
• Facilitated communication between management and staff to address concerns promptly.

• Supervised lifeguard team during swim sessions and events.
• Enforced safety rules and maintained a secure swimming environment.
• Conducted regular facility inspections for safety compliance and cleanliness.
• Assisted in coordinating pool activities and special events for
• Responded promptly to emergencies, providing first aid as needed.
• Communicated effectively with patrons to ensure a positive swimming experience.
• Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
• Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
• Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
• Maintained accurate records of pool chemical levels and adjusted as necessary to meet health guidelines.