Summary
Overview
Work History
Education
Skills
Timeline
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Alyssia Evans

Atlanta,GA

Summary

Personable and dedicated professional with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, creative problem-solving and growing with company.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ashley HomeStores
Atlanta, GA
10.2022 - Current
  • Answered inbound calls to handle various concerns, managing accounts, setting delivery or service dates and closing sales.
  • Provided customers with product and service information to generate additional revenue through cross-sell or up-sell opportunities.
  • Contacted customers to collect on past due accounts, processed and applied payments on balances.
  • Resolved customer service or billing complaints by exchanging merchandise, refunding funds or adjusting bills

Customer Service Representative

Wayfair
Atlanta, GA
02.2022 - 10.2022
  • Navigated multiple computer systems and utilized search tools to find information.
  • Informed customers of promotions and special offers to increase sales.
  • Answered incoming calls, chat messages and email communications to handle product concerns.
  • Documented, researched and resolved customer service issues.

Customer Fulfillment Associate

Sam's Club
Woodstock, GA
08.2020 - 12.2021
  • Matched numbers and product descriptions when picking items to confirm accuracy.
  • Worked with over a hundred customers daily to fulfill specific orders according to customer's needs and inventory availability
  • Delivered superior customer service to members, answered customer's product questions and complaints.
  • Drove store revenue by offering customers upgraded services and items related to purchase to make their pick up complete.

Education

Bachelor of Arts - Marketing

Kennesaw State University
Kennesaw, GA

Skills

  • Data Entry
  • Problem Resolution
  • Call Management
  • Consultative Sales
  • Customer Relations
  • Salesforce
  • Account management

Timeline

Customer Service Representative

Ashley HomeStores
10.2022 - Current

Customer Service Representative

Wayfair
02.2022 - 10.2022

Customer Fulfillment Associate

Sam's Club
08.2020 - 12.2021

Bachelor of Arts - Marketing

Kennesaw State University
Alyssia Evans