Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssia Jones

Oaks

Summary

Dynamic security professional with extensive experience at Cherokee Casino, excelling in emergency response and conflict de-escalation. Recognized for superior customer service and adept report writing, ensuring a secure environment while fostering positive relationships with guests and staff.

Overview

7
7
years of professional experience

Work History

Security Officer

Cherokee Casino & Hotel West Siloam Springs
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Detention Officer

Cherokee County Detention Center
02.2023 - 05.2024
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of inmates from arresting officers to begin processing into detention facility.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of inmates and premises in search of weapons and contraband.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
  • Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
  • Regularly conducted security and sanitation checks.
  • Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.

Security Officer

Cherokee Casino & Hotel West Siloam Springs
03.2020 - 02.2023
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Detention Officer

Adair County Sheriffs Office
02.2019 - 03.2020
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Physically restrained inmates during inmate altercations using leverage holds and legal force.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Processed inmates through appropriate identification and documentation processes as part of facility booking procedures.
  • Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
  • Processed visitors and attorneys arriving to see inmates.
  • Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
  • Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
  • Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.

Education

Criminal Justice

Northeastern State University
Tahlequah, OK
12.2019

Skills

  • Report writing
  • Security guard license
  • General security
  • CCTV monitoring
  • Superior customer service
  • Emergency response
  • Complex Problem-solving
  • Conflict de-escalation
  • Visitor tracking
  • Threat assessment
  • Document management
  • Crime prevention
  • Dispatch
  • Report generation

Timeline

Security Officer

Cherokee Casino & Hotel West Siloam Springs
05.2024 - Current

Detention Officer

Cherokee County Detention Center
02.2023 - 05.2024

Security Officer

Cherokee Casino & Hotel West Siloam Springs
03.2020 - 02.2023

Detention Officer

Adair County Sheriffs Office
02.2019 - 03.2020

Criminal Justice

Northeastern State University

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