Alyvia Hutson
Tulsa,OK
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
Bank7
03.2023 - Current
- Processed domestic and international wire transfers, ensuring accuracy and compliance with banking regulations.
- Managed daily customer transactions, providing exceptional service while adhering to operational policies.
- Built and maintained strong relationships with retail and business customers, offering tailored financial solutions to meet their needs.
- Opened new accounts for both personal and business clients, explaining product offerings and assisting in the selection of the best options.
- Managed and maintained customer bank accounts, ensuring proper updates and resolving any issues or discrepancies.
- Reviewed exception items and took appropriate action to address potential issues or concerns.
- Conducted fraud detection and prevention activities, identifying and escalating suspicious transactions in a timely manner.
- Performed various administrative duties, including filing, data entry, and managing customer records to ensure compliance with bank policies.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Player Services Representative
Hard Rock Casino & Hotel
10.2022 - 12.2022
- Processed e-game jackpot payouts, ensuring accuracy and completion of all required paperwork, including IRS forms.
- Provided exceptional customer service by guiding guests to their ideal gaming experiences and addressing any machine issues promptly (e.g., ticket jams, printer errors).
- Responded to machine alerts and assisted guests with any gaming-related inquiries or issues.
- Monitored and adhered to responsible gaming practices, ensuring compliance with company policies and regulations.
Service Desk
Atwood’s Ranch & Home
10.2019 - 03.2020
- Delivered exceptional customer service by assisting with purchases, answering inquiries, and providing product recommendations.
- Managed cash transactions accurately and efficiently, maintaining a balanced cash register.
- Supported merchandising and promotional efforts to drive sales and enhance store presentation.
- Ensured store safety and cleanliness through routine housekeeping tasks and maintenance.
- Assisted various departments with inventory management and loss prevention to maintain inventory integrity.
- Contributed to a positive shopping experience by addressing customer needs and providing helpful solutions.
Education
High School Diploma -
Claremore High School
05.2020
Skills
- Computer literacy
- Loan documentation
- Relationship building
- Branch operations
- Customer service
- Fraud prevention
- Cash handling
- Attention to detail
- Interpersonal skills
- Banking policies and procedures
- Account maintenance
- Loan processing
- Branch management
Certification
Notary Public - State of Oklahoma
Timeline
Personal Banker
Bank7
03.2023 - Current
Player Services Representative
Hard Rock Casino & Hotel
10.2022 - 12.2022
Service Desk
Atwood’s Ranch & Home
10.2019 - 03.2020
High School Diploma -
Claremore High School
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