Summary
Work History
Education
Skills
Timeline
Generic

Alyvia Sullivan

Fredericktown,MO

Summary

Dynamic Patient Service Representative with a strong background in HIPAA compliance and insurance verification at Mercy Eye Specialist. Proven ability to enhance patient care through exceptional customer service and efficient appointment scheduling. Recognized for fostering trust and collaboration within teams, ensuring a positive experience for both patients and colleagues.

Work History

Patient Service Representative

Mercy Eye Specialist
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Ophthalmology Technician

Mercy Eye Specialist
  • Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
  • Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
  • Reduced wait times for patients through efficient scheduling and organization of appointments.
  • Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.

Team Leader

Tractor Supply
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Dental Hygiene Certificate - Health Sciences

Three Rivers Community College
Poplar Bluff, MO

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Payment collection
  • Scheduling appointments
  • Appointment scheduling

Timeline

Patient Service Representative

Mercy Eye Specialist

Ophthalmology Technician

Mercy Eye Specialist

Team Leader

Tractor Supply

Dental Hygiene Certificate - Health Sciences

Three Rivers Community College

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