Alyvia Ward
Highland,MD
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Certified offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Ameristar Casino Hotel East Chicago
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Studied building floor plans to give directions and provide accurate information.
- Provided timely updates on travel progress to both dispatchers and clients, keeping all parties informed about any changes or delays that occurred during transportation assignments.
- Reduced risk of potential threats by implementing advanced driving techniques in high-risk situations.
- Adhered strictly to company policies and guidelines regarding driver conduct and professionalism at all times during working hours.
- Performed additional security-related tasks as needed, such as conducting foot patrols or serving as backup support for other team members during high-risk operations.
- Ensured passenger safety through careful route planning and real-time monitoring of potential hazards.
- Completed incident reports accurately and promptly, contributing to the improvement of overall security protocols.
Machine Operator
PolyJohn
08.2021 - 01.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Forklift Operator
Linc
02.2020 - 01.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Overnight Stocker
Walmart Associate
01.2019 - 01.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Donald E Gavit
Hammond, IN06.2019
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Strong Work Ethic
- Attention to Detail
- Workplace Safety
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Dispatch software
- Daily reports
- Stress Tolerance
- Security Protocols
- Access Control
- Special projects
Certification
- Licensed Forklift Operator
- Gaming License
- CPR License
- First Aid/Response License
Timeline
Security Officer
Ameristar Casino Hotel East Chicago
03.2022 - Current
Machine Operator
PolyJohn
08.2021 - 01.2022
Forklift Operator
Linc
02.2020 - 01.2021
Overnight Stocker
Walmart Associate
01.2019 - 01.2021
High School Diploma -
Donald E Gavit
- Licensed Forklift Operator
- Gaming License
- CPR License
- First Aid/Response License
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