Alyx St. Hilaire
Malone
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Malone Golf Course. Proven ability to enhance guest experiences through effective relationship management and menu memorization. Recognized for maintaining cleanliness standards and resolving customer concerns promptly, ensuring a welcoming atmosphere for all patrons.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Malone Golf Course
08.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender
The Pines Tap and Table
03.2024 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Processed transactions accurately using POS systems, ensuring smooth payment handling.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Adapted quickly to changing priorities during peak hours, ensuring consistent service flow.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Server/Bartender
Hosler's Family Resteraunt
06.2023 - 03.2024
- Trained new servers on restaurant protocols and best practices for efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier/Take-Out Server
Pizza Hut
06.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed daily reconciliations.
- Assisted in training new cashiers on register operations and customer service standards.
- Provided exceptional customer service, resolving issues to enhance satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels and communicated replenishment needs to management.
- Implemented best practices for maintaining cleanliness and organization at the front counter.
Education
No Degree - Psychology
Clarkson University
Potsdam, NYBachelor of Science - Radiologic Technology
North Country Community College
Malone, NY05-2027
High School Diploma -
Franklin Academy
Malone, NY06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Relationship management
Timeline
Server/Bartender
Malone Golf Course
08.2025 - Current
Server/Bartender
The Pines Tap and Table
03.2024 - Current
Server/Bartender
Hosler's Family Resteraunt
06.2023 - 03.2024
Cashier/Take-Out Server
Pizza Hut
06.2022 - 06.2023
No Degree - Psychology
Clarkson University
Bachelor of Science - Radiologic Technology
North Country Community College
High School Diploma -
Franklin Academy