Alyxandria Claiborne

• Coached 100+ sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
• Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
• Improved team performance by providing regular coaching, training, and mentoring to sales representatives.

• Trained JM&A associates and dealership employees on using Digital Retail tool, SmartPath
• Collaborated with SET associates and dealership personnel at various levels to help implement vehicle protection products in SmartPath
• Created processes and thought tracks for Sales team to ensure success while using the SmartPath tool
• Provided solutions to various issues by analyzing multiple data points

• Acquired additional VFI clients by demonstrating process efficiency and maintaining or improving profitability
• Implemented new technology and processes in dealerships
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans

• Exhibited conflict resolution by conducting research, listening carefully and taking appropriate action
• Sold 15 cars in the first two weeks of installation by demonstrating target sales process
• Won Star of Excellence Award by performing at the highest percentage of store performance of all ACE Specialist

• Assessed data and information to verify entry, calculation and billing code accuracy
• Investigated daily variances and corrected errors to resolve discrepancies
• Analyzed financial information and made proactive adjustments which led to increasing revenue and reducing cost
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month to help manage profit and loss