Alyxis Hunter
Montgomery,Alabama
Summary
Experienced Customer Service Supervisor 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Mapco Express
03.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Store Manager
Circkle K
08.2019 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sales Floor Supervisor
Ross Dress For Less
01.2015 - 03.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL05.2013
Skills
- Team Development
- Policy Enforcement
- Report Generation
- One Call Resolution
Timeline
Customer Service Supervisor
Mapco Express
03.2022 - Current
Store Manager
Circkle K
08.2019 - 04.2022
Sales Floor Supervisor
Ross Dress For Less
01.2015 - 03.2019
High School Diploma -
Woodlawn High School
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