Alyzabeth Atkin
Spring Creek,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals. Team player with terrific interpersonal skills and excellent time management skills.
Overview
12
12
years of professional experience
Work History
Support Hero/Pod Leader/Billing Cross Training
BambooHR
11.2020 - Current
- Take inbound calls and chats
- Respond to emails in a queue setting
- Schedule outbound meetings via zoom/phone
- Build fields into the system
- Minor coding experience
- Walk through how to utilize different features and how to manage the different functionalities
- Mentor new hires
- Teach new hires about the system and the different features
- Shadow new hires and colleagues
- Host team meetings
- Help with boosting morale
- Time management
- Utilize resources
- Problem solving and excellent customer communication skills
- Both verbal and written
- Assist with troubleshooting company imports
- Work on multiple different systems including Excel, Zuora, Salesforce, etc
- Work side-by-side with customers and other teams to resolve situations
- Explain our terms of service and adhere to policies set for Billing
- Adjust packages and enroll in prepayment plans.
Collections Specialist
Discover Financial Services
04.2020 - 11.2020
- Take inbound and outbound calls in reference to delinquent accounts
- Assist with making payments, setting up payment plans, getting enrolled in payment assistance programs, and bringing accounts up to date
- Find proper contact information in order to successfully collect on delinquent amounts due.
Buyer Fraud Agent
StubHub
11.2017 - 05.2020
- Take inbound calls in every bucket
- Been assigned to pilot programs each time they've been offered
- Assist with making purchases, locating purchases, selling tickets, and making sure every transaction goes smoothly
- Evaluate orders and make sure that they are legitimate to prevent any financial cost to StubHub or unknowing buyers
- Evaluate Chargeback claims
- Handle abusive customers.
Customer Service Representative
Frontier Communications
04.2016 - 05.2017
- Answer phones in Call Center Environment, take payments, close credit card accounts, update personal information, answer varieties of questions in relation to credit cards and Capital One policies.
Basic Skills Trainer/Receptionist/Payroll
Nevada Behavioral Solutions
02.2014 - 03.2016
- Work with Individuals suffering from psychological disorders; teach individuals life skills that help them cope with their disabilities; help clients perform everyday tasks in order to live normal lives; type reports about interactions
- Answer phones, set appointments, take payments, make reminder phone calls for appointments, greet patients, faxes, etc
- Document payments in Excel and send out bills
- Set schedule and submit pay hours
- Make sure hours are accurately paid out.
Deli Clerk/Bakery Clerk
Raley's
07.2013 - 11.2013
- Cook and stock hot food; taking orders over the phone; making sandwiches; running a cash register; cleaning the deli/bakery at closing time, and miscellaneous tasks.
Daytime Delivery Driver/Insider
Domino's Pizza
12.2011 - 07.2013
- Delivering pizza to customer's houses or places of business; taking orders over the phone; running a cash register; cleaning the store at times, morning prep, and miscellaneous tasks.
Education
High school or equivalent -
Spring Creek High School
06.2012
Skills
- Customer Service (10 years)
- Answering Phones (8 years)
- Microsoft Office (Word, Excel, Powerpoint) (10 years)
- Case Management (5 years)
- HRIS (3 years)
- Escalations (4 years)
- Time Management (6 years)
- Project Management (3 years)
Timeline
Support Hero/Pod Leader/Billing Cross Training
BambooHR
11.2020 - Current
Collections Specialist
Discover Financial Services
04.2020 - 11.2020
Buyer Fraud Agent
StubHub
11.2017 - 05.2020
Customer Service Representative
Frontier Communications
04.2016 - 05.2017
Basic Skills Trainer/Receptionist/Payroll
Nevada Behavioral Solutions
02.2014 - 03.2016
Deli Clerk/Bakery Clerk
Raley's
07.2013 - 11.2013
Daytime Delivery Driver/Insider
Domino's Pizza
12.2011 - 07.2013
High school or equivalent -
Spring Creek High School