Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Alyzza Hartley

Summary

Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Interventionist

Guided Behavioral Outcomes
08.2023 - Current
  • Developed strong rapport with students and families through open communication channels
  • Handled sensitive and confidential information with utmost professionalism and confidentiality.
  • Evaluated the effectiveness of intervention strategies using decision making and ensuring optimal results for each client.
  • Continually sought professional development opportunities to enhance skills within the field.
  • Mediated conflicts between clients through structured sessions.

Food and Beverage Server

Panda Express Restaurant Group
05.2023 - 08.2023
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register on POS system to receive payments by cash, check, and credit.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Provide high levels of customer service to patrons through active listening and engagement skills.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.

Lead Registered Behavior Technician

Maxim Healthcare
12.2022 - 05.2023
  • Collected program evaluations while using data to inform decision making and improve programs.
  • Trained new Behavioral Technicians, promoting best practices and adherence to treatment protocols.
  • Coordinated with school staff for seamless integration of behavior support services within classroom environments.
  • Managed scheduling logistics for multiple cases, optimizing time efficiency without compromising quality of service delivery.

Registered Behavior Technician

Behavioral Health Works, Inc
06.2022 - 12.2022
  • Maintained professional boundaries with parents and caregivers while building strong support networks.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.


Medical Records Clerk /Medical Receptionist

Angelicare Home Health
08.2021 - 02.2022
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Coordinated and verified appointment calendars to promote balanced schedules and productivity.
  • Maintained cleanliness and organization of patient records and office area.

Education

Some College (No Degree) - Communications

Riverside City College
Riverside, CA

Skills

  • Team Collaboration
  • Problem-solving skills
  • Data Tracking
  • Articulate Communication
  • Strong Organization
  • Precision and Attention to detail

Certification

  • CPR Certification
  • RBT Certification
  • Food and Beverage Certification

References

References available upon request.

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Behavioral Interventionist

Guided Behavioral Outcomes
08.2023 - Current

Food and Beverage Server

Panda Express Restaurant Group
05.2023 - 08.2023

Lead Registered Behavior Technician

Maxim Healthcare
12.2022 - 05.2023

Registered Behavior Technician

Behavioral Health Works, Inc
06.2022 - 12.2022

Medical Records Clerk /Medical Receptionist

Angelicare Home Health
08.2021 - 02.2022

Some College (No Degree) - Communications

Riverside City College

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