Detail-oriented professional experienced in front desk operations and HIPAA compliance. Proven track record in training staff and managing patient inquiries, consistently enhancing patient access to care and overall service quality.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Regional West Medical Center
Scottsbluff, NE
01.2025 - Current
Facilitated patient registration and insurance verification processes to enhance operational efficiency.
Coordinated scheduling of appointments and follow-ups, improving patient access to care services.
Trained new staff on patient access protocols and system navigation, fostering team collaboration.
Managed complex patient inquiries and resolved issues effectively, ensuring high levels of satisfaction.