Amabel Rodriguez
Early,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
12.2024 - Current
- In the last 10 months, I took some time off during my difficult pregnancy. Now that I have given birth to my third child I’m currently looking for remote jobs.
Referral Coordinator
Hendrick Bone and Joint
10.2022 - 12.2024
- Efficiently operated a multi-line telephone system, handling an average of XX calls per day
- Provided exceptional customer service by promptly and professionally answering inquiries and directing calls to the appropriate departments
- Maintained accurate and up-to-date knowledge of company products, services, and personnel to effectively assist callers
- Managed voicemail systems, ensuring messages were accurately recorded and promptly delivered to recipients
- Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude
- Collaborated with other departments to relay important messages or transfer calls as needed
- Demonstrated strong problem-solving skills by quickly identifying caller needs and finding appropriate solutions or resources
- Managed and coordinated all aspects of the referral process for a busy medical practice
- Reviewed patient records to determine appropriate referrals based on medical necessity and insurance requirements
- Communicated with patients, healthcare providers, and insurance companies to obtain necessary information for referrals
- Ensured timely submission of referral requests to specialists or other healthcare facilities
- Followed up on pending referrals to ensure completion within designated timeframes
- Maintained accurate and organized referral documentation in electronic health record system
- Collaborated with physicians and clinical staff to develop comprehensive care plans for patients requiring specialized services
- Provided education and support to patients regarding their referral appointments, including scheduling, transportation arrangements, and pre-visit instructions
- Assisted in obtaining prior authorizations from insurance companies for specialty procedures or treatments
Prep Cook
United Supermarkets
06.2020 - 10.2022
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
- Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
- Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
- Followed proper food handling procedures to minimize waste and maintain freshness
- Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
- Collaborated with other team members to complete prep tasks efficiently during busy periods
- Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
- Assembled ingredients accurately according to specified portion sizes or recipe instructions
- Packed prepared foods into containers for storage or immediate consumption by customers/guests
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
- Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
- Maintained knowledge of menu items including ingredients used in each dish
- Informed management promptly about any shortages or discrepancies in supplies
- Demonstrated strong organizational skills by prioritizing tasks effectively during high-volume periods
- Operated kitchen equipment safely following established guidelines
- Demonstrated attention to detail by checking seasoning levels before serving dishes
- Notified supervisor immediately about any safety hazards or maintenance issues in the kitchen area
- Maintained a positive attitude while working under pressure in a fast-paced environment
- Washed/cleaned/prepped fruits & vegetables thoroughly before use ensuring they meet quality standards
- Demonstrated excellent knife skills in cutting, slicing, and dicing ingredients
- Followed all food safety regulations and guidelines to ensure a safe dining experience for customers/guests
Assembly Line Worker
Chike
09.2019 - 12.2019
- Operated assembly line machinery and equipment to assemble products according to specifications
- Performed quality checks on finished products to ensure they meet company standards
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency
- Followed safety protocols and maintained a clean and organized work area at all times
- Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
- Maintained accurate records of production output, including quantity produced and any defects found
- Implemented continuous improvement initiatives to optimize productivity and reduce waste
- Contributed ideas for process improvements that resulted in increased efficiency and cost savings
- Worked closely with supervisors to prioritize tasks based on production schedules
- Participated in cross-training programs to expand knowledge of different areas within the assembly line
- Maintained a high level of attention-to-detail while working at a fast pace
- Collaborated with the maintenance team to perform routine equipment inspections and preventive maintenance tasks
- Efficiently handled materials and components to minimize waste and maintain a smooth workflow
CNA - Certified Nursing Assistant
Bangs Nursing and Rehabilitation Center
01.2018 - 08.2019
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Performed basic first aid procedures in emergency situations until further medical help arrived
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
- Escorted patients safely throughout the facility during transfers or appointments outside their rooms
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
- Assisted in the implementation of individualized care plans for residents with chronic illnesses or disabilities
- Provided emotional support to residents and their families during difficult times, such as end-of-life care
- Collaborated with healthcare professionals to provide comprehensive care for patients with complex medical conditions
Assistant Manager
Chicken Express
10.2006 - 08.2016
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
High school diploma - undefined
Brownwood High School
05.2009
Skills
English
HIPAA
Data entry
Insurance verification
Maintaining patient confidentiality
Attention to detail
ICD-10
Medical office experience
Phone etiquette
Computer skills
Typing
Microsoft Word
Time management
Customer service
Organizational skills
Health insurance authorizations
Medical terminology
Microsoft Outlook
Insurance prior authorization
Call center experience
Languages
English
Timeline
Stay at Home Mom
12.2024 - Current
Referral Coordinator
Hendrick Bone and Joint
10.2022 - 12.2024
Prep Cook
United Supermarkets
06.2020 - 10.2022
Assembly Line Worker
Chike
09.2019 - 12.2019
CNA - Certified Nursing Assistant
Bangs Nursing and Rehabilitation Center
01.2018 - 08.2019
Assistant Manager
Chicken Express
10.2006 - 08.2016
High school diploma - undefined
Brownwood High School