Amad Alsaidi
Dearborn,MI
Summary
Motivated Operations Professional experienced in customer service and technical support. Managed high-volume service requests, achieving a 95% customer satisfaction rate through effective problem-solving and operational efficiency. Committed to continuous growth and enhancing team performance in dynamic environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Roadside Assistance Technician
AAA Auto Club Services Inc.
Wixom, Michigan
10.2025 - Current
- Received the Pencils Award within the first four months of employment in recognition of strong performance and dedication.
- Trained new employees.
- Provide professional roadside assistance services to AAA members, ensuring timely and reliable customer support.
- Respond to service requests involving vehicle lockouts, dead batteries, flat tires, and towing needs.
- Assessed customer needs and coordinated roadside services, achieving high customer satisfaction.
- Communicate clearly with members regarding service status, estimated arrival times, and available solutions.
- Document service calls, customer information, and incident details accurately in company systems.
- Operate company vehicles safely and responsibly while traveling to and from roadside service locations.
- Handle high-volume service requests while prioritizing urgent situations and managing multiple tasks efficiently.
- Follow AAA safety procedures and company policies while providing assistance in roadside situations.
- Applied problem-solving, communication, and customer service skills to effectively manage fast-paced roadside situations.
Salesperson
Pine Belt Nissan Of Keyport
Keyport, NJ
10.2022 - 08.2023
- Managed customer follow-ups with CRM, ensuring consistent communication and effective lead management.
- Guided customers through sales process, facilitating test drives, trade-in evaluations, and final delivery.
- Greeted customers professionally, built rapport, and helped them find vehicles meeting their needs and budget.
- Sold cars while providing a transparent, positive buying experience for customers.
- Managed customer follow-ups using CRM systems, ensuring consistent communication and lead management
- Completed all necessary paperwork accurately for vehicle sales and financing.
Ramp Agent
Delta Air Lines
Detroit, MI
08.2020 - 10.2022
- Loaded and unloaded aircraft baggage to ensure timely departures
- Operated baggage carts to transport luggage efficiently between terminals and aircraft
- Applied de-icing fluids to aircraft surfaces before takeoff and performing other airplane servicing duties
Manager
Valero Fuel
Jackson, MI
02.2018 - 10.2022
- Managed inventory and ensured timely product restocking to maintain sales flow
- Assessed employee performance and provided training for improvement
- Evaluated employee performance and implemented training programs to enhance skill sets
- Performed internal audits to ensure compliance with operational standards
- Conducted internal audits to uphold compliance with operational standards
Vehicle Rebuild & Resale
Self-Employed
Detroit, MI
04.2018 - 07.2020
- Executed minor body repairs to enhance vehicle aesthetics and resale value
- Delivered comprehensive vehicle detailing services to improve presentation and customer satisfaction
- Performed minor mechanical repairs to ensure vehicle reliability and readiness for sale
- Identified and resolved equipment issues
- Developed marketing strategies for product resale
Manager and Sales Associate
Metro by T-Mobile
Lincoln Park, MI
03.2014 - 02.2018
- Monitored merchandise levels, ensuring optimal stock availability for customer demands
- Guided customers in product selection and facilitated service activations, enhancing overall customer experience
- Assisted customers with product selection and service activation
- Conducted audits and analyzed retail data to identify trends, informing strategies to enhance sales performance and operational efficiency
Education
High School Diploma -
Fordson High School
Dearborn, MIAirframe and Powerplant Technician Program -
MIAT College of Technology
Canton, MIFAA Airframe and Powerplant License -
Universal Technical Institute
Canton, MIPrinciples of Troubleshooting -
FlightSafety International
Certified on Diesel and Small Engine Repair (Basics) -
Skills
- Hydraulics and Pneumatics
- Composite Repair
- Sheet Metal
- Composites
- Flight Controls
- Safety and Inspection
- Ground Operations and Servicing
- Troubleshooting
- Assembly and Rigging
- Turbine Engine
- Reciprocating Engine
- Propellers
- Cultural Diversity Training
- Precise measurement
- Schematics and blueprints
- Troubleshoot Avionics
- NDT
- Safety Compliance
- Cleaning and Corrosion Control
- Vehicle inspection
- Tire changing
- Jump-starting vehicles
- Basic vehicle diagnostics
- Documentation accuracy
- Problem solving
- Adaptability
- Road safety awareness
- Towing
Certification
- FAA Airframe and Powerplant License, 01/01/20
- FlightSafety International Principles of Troubleshooting, 01/01/20
- Certified on Diesel and Small Engine Repair (Basics), 01/01/20
- Chauffeur License
Timeline
Roadside Assistance Technician
AAA Auto Club Services Inc.
10.2025 - Current
Salesperson
Pine Belt Nissan Of Keyport
10.2022 - 08.2023
Ramp Agent
Delta Air Lines
08.2020 - 10.2022
Vehicle Rebuild & Resale
Self-Employed
04.2018 - 07.2020
Manager
Valero Fuel
02.2018 - 10.2022
Manager and Sales Associate
Metro by T-Mobile
03.2014 - 02.2018
High School Diploma -
Fordson High School
Airframe and Powerplant Technician Program -
MIAT College of Technology
FAA Airframe and Powerplant License -
Universal Technical Institute
Principles of Troubleshooting -
FlightSafety International