Amada Martinez
Fort Worth,Texas
Summary
Dynamic customer service professional with a strong work ethic and goal-oriented mindset, experienced at Advanced TT Vision, Mexico El Rancho and Anastatis. Proven track record in performance tracking and request management, enhancing customer satisfaction and employee training. Skilled in resolving complex issues while fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Receptionist
Advanced TT Vision
Fort Worth, TX
03.2026 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved data privacy compliance with meticulous management of sensitive information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved office organization with meticulous management of appointment scheduling and client databases.
CSA
Mexico El Rancho
Fort Worth, TX
06.2024 - 03.2025
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Connected with customers by listening to concerns and answering questions.
- Answered customer questions about product availability and shipment times.
Frontend Manager
Anastatis
Fort Worth, TX
11.2023 - 03.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and security.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Medical Social Work
Lamar High School
Laredo, TX05.1984
Skills
Goal oriented
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Data inputting
- Office administration
- Administrative support
Performance tracking
Strong work ethic
Request management
Answering multi phone lines
Have experience in answering busy phone lines
Languages
English and Spanish
Full Professional
Timeline
Receptionist
Advanced TT Vision
03.2026 - Current
CSA
Mexico El Rancho
06.2024 - 03.2025
Frontend Manager
Anastatis
11.2023 - 03.2024
Medical Social Work
Lamar High School