Amadeo Jose Luis Siguenza Rivera

Operations professional prepared to leverage extensive experience in training, operations, customer experience to enhance a positive business performance. Experience in learning services efficiency, taking a learning process to a learning experience focused on accomplishing business needs and expectations. Operational experience focused on maintaining a positive relationship with clients, meeting expectations through KPI management and creating positive experiences for customers. Proficient strategic approach and critical thinking

• Lean Six Sigma - Yellow Belt Nov 2017 Training participation and project development on Lean Six Sigma Yellow Belt certification.
• The Effortless Experience | CEB 2014 Participation and certification process completed on the Effortless Experience implementation as part of a shift culture on customer service approach