Amadi Muhammad
Philadelphia,PA
Summary
Hard-working, fast paced, easy to get along with,easy to catch on quickly. I pay very close attention. I do well with taking my time, but also getting the jobs and assignments done.I know I’d be a great candidate for any position. Anything I start always finish I’m able and willing.
Overview
12
12
years of professional experience
Work History
Sonesta Suites Housekeeping
Express Employment
Bear, DE
12.2024 - 07.2025
- Collaborated effectively with other hotel departments to ensure seamless guest experiences during their stay.
- Maintained detailed records of guest preferences, utilizing information to provide tailored services during future visits.
- Optimized room utilization by efficiently preparing suites for incoming guests, minimizing downtime between check-outs and checkins.
- Acted as an ambassador for the hotel brand at all times, representing company values with pride and professionalism.
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
Housekeeper
Clarion Hotel
Essington, PA
01.2024 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Tobacco/alcohol Secret Shopper
Express Employment (Bars Program)
Philadelphia, PA
10.2023 - 11.2023
- Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
- Boosted overall satisfaction rates among clientele with recommendations based on observed gaps in service delivery.
- Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
- Increased store cleanliness standards by noting any discrepancies in maintenance or sanitation efforts during visits.
- Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
- Streamlined checkout processes by evaluating cashier efficiency, accuracy, and customer interactions during transactions.
- Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
- Collaborated with management to develop action plans based on findings from secret shopping experiences.
- Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
- Provided valuable insights into consumer behavior patterns through careful observation during shopping visits.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Janitorial Assistant
Express Employment (Lincoln Financial Field)
Philadelphia, PA
09.2023 - 10.2023
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
- Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
- Supported team members in completing large-scale cleaning projects on time and within budget constraints.
- Promoted safe environment by promptly addressing spillages and potential hazards.
- Implemented detailed cleaning checklist, improving thoroughness of cleaning tasks.
- Supported emergency cleaning requests, ensuring rapid response to unforeseen situations.
- Increased efficiency in waste management by implementing new recycling program.
- Increased accessibility by keeping walkways and entrances clear of debris and obstructions.
- Facilitated welcoming atmosphere by attending to details in guest and public areas.
- Maintained exterior cleanliness, contributing to positive first impression for visitors.
- Enhanced team productivity with introduction of rotating cleaning schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Unloader/ Palletizer
Polymer Technologies Soundproof Engineering Inc
06.2019 - 08.2023
- Unloaded/ Palletized
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Utilized electric pallet jack to transport orders and prepare for shipment delivery.
- Retrieve materials using sit-down forklift from designated isles.
- Shipping and receiving, packaging process, placing the materials on the cutting apparatus of the water jet or horizontal saw.
- Complete company paperwork for each assignment for inventory control.
Sonesta Suites
10.2016 - 06.2019
- Provide a clean, odor free, and safe environment for residents and guests.
- Complete weekly assignments in a timely manner through daily work schedules.
- Ensures efficient completion of turnover and refurbishing of assigned unites.
- Clean, sanitize and disinfect resident/guest rooms.
- Report all safety and housekeeping concerns to management.
- Assist with annual deep cleaning of resident/guest rooms.
Forman Mills
03.2013 - 09.2016
- Maintain merchandising standards for all assigned areas.
- Restock assigned department(s)
- Merchandise new items according to company guidelines
- Ensure all customers receive the best possible service on the sales floor and at the point of sale.
- Act in compliance with all Company policies and procedures.
- Handle all transactions and corresponding documentation according to company standards.
- Provide timely communication to store leadership on any opportunities for improvement.
- Address and resolve any issues to keep department(s) organized and safe for customers and associates.
- Support the training of all existing and new store associates.
- Operate a cash register as needed.
Education
High School Diploma -
John Bartram High School
Philadelphia, PA06.2014
Skills
- Electric Pallet Jack
- Shipping/Receiving
- Packing
- Sit-down Forklift
- Housekeeping
- Customer service
- Retail – Cashier
- Stocker
- Teamwork
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Residential cleaning
- Kitchen cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Physically strong
- Complex Problem-solving
- Guest relations
- Chemical handling
- Ironing and folding
- Ceiling fan cleaning
- Equipment operation
- Surface disinfection
- Time management
- Multitasking and prioritizing
- Team support and collaboration
- Professional and courteous
- Shipping and receiving functions
- Shipping and receiving proficiency
- Computerized shipping
- Shipping reports
- Loading and unloading
- Shipping and receiving
- Forklift operation
- Warehouse operations
- Warehouse safety
- Material handling
- Order picking
- Safe driver
- Palletizing
- Materials handling
- Material packaging
- Problem-solving
- OSHA compliance
- Heavy equipment operations
- Storage and organization
- Shipment processing
- Stock management
Timeline
Sonesta Suites Housekeeping
Express Employment
12.2024 - 07.2025
Housekeeper
Clarion Hotel
01.2024 - 09.2024
Tobacco/alcohol Secret Shopper
Express Employment (Bars Program)
10.2023 - 11.2023
Janitorial Assistant
Express Employment (Lincoln Financial Field)
09.2023 - 10.2023
Unloader/ Palletizer
Polymer Technologies Soundproof Engineering Inc
06.2019 - 08.2023
Sonesta Suites
10.2016 - 06.2019
Forman Mills
03.2013 - 09.2016
High School Diploma -
John Bartram High School