Amado Hernandez

Monitored workflow to improve employee time management and increase productivity.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Achieved results by working with staff to meet established targets.
• Teams production went up by 80%

• Maintained and enforced safe and clean working environment at all times
• Established and adjusted work procedures to meet production schedules
• Made sure employees were paid correctly by ensuring pay structure was understood
• Ran site as site manager when site manager was not in office
• Pay loads went up by 25%
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Monitored workflow to improve employee time management and increase productivity
• Evaluated employee performance and coached and trained to improve weak areas
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
• Maintained compliance with company policies, objectives, and communication goals
• Achieved results by working with staff to meet established targets

• Made sure loads were loaded correctly and in timely matter
• Made sure associates understood how much loads were worth
• Trained associates how to load and offload correctly and safely
• Increased load out put by 35% by showing employees how to load and unload with conveyor belt
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
• Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items
• Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success
• Trained and assisted 20 new team members in technical, physical and interpersonal aspects of job
• Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations

• Stacked pallets for shipping and used rf scanner
• Offloaded trailers
• Sorted packages to correct lines for stacking
• Operated formers, stretch wrappers and tape machines to package items
• Complied with company policy and legal regulations to achieve and maintain safe working environment

• Maintained friendly and professional customer interactions
• Shared product knowledge with customers while making personal recommendations
• Wrote sales slips and sales contracts.
• Solid sales associate who performed well by selling 10 to 15 cars monthly
• Developed and delivered engaging sales presentations to convey product benefits
• Retained excellent client satisfaction ratings through outstanding service delivery
• Resolved problems, improved operations and provided exceptional service
• Adaptable and proficient in learning new concepts quickly and efficiently
• Self-motivated, with a strong sense of personal responsibility
• Organized and detail-oriented with a strong work ethic

• Hired and trained all sales staff for new store location
• Resolved average of 20 customer complaints per month regarding sales and service
• Determined merchandise price schedules and discount rates
• Monitored customer preferences to determine focus of sales efforts
• Shared product knowledge with customers while making personal recommendations
• Trained in negotiations and time management
• Store performed above 10% of what was expected for store opening
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Created employee schedules to align coverage with forecasted demands
• Made hiring recommendations to increase company's productivity and profitability with quality workers
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Reviewed sales and gross profit report to assess company efficiency
• Mentored team members to enhance professional development and accountability in workplace
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Increased employee performance and job satisfaction to strengthen retention and engagement