Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amado A Reyes

Houston,TX

Summary

Passenger Service Agent with experience in providing high-quality customer service at busy airports. Skilled at managing passenger check-ins and boarding, responding to inquiries about flight schedules and fares, and handling complaints or emergencies with calm professionalism. Have improved customer satisfaction ratings in previous roles by applying strong problem-solving skills and maintaining positive attitude under pressure.

Overview

9
9
years of professional experience

Work History

Package Handler

Amazon
Houston, TX
10.2023 - Current
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Managed time efficiently to meet or exceed productivity targets.

Passenger Service Supervisor

Lufthansa German Airlines
Dulles, VA
01.2017 - 12.2022
  • Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
  • Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Managed gate, ramp and cabin services for each flight.
  • Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

Passenger Service Agent

Avianca Airlines
Dulles, VA
01.2017 - 12.2020

Backup Supervisor / Lead

Icelandair
Dulles, VA
01.2016 - 12.2017
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Verified identification of passengers for security purposes.

Education

Some College (No Degree) -

Northern Virginia Community College
Annandale, VA
01-2018

High School Diploma -

Liceo Britanico
El Salvador
01-2010

Skills

  • Customer service
  • Flight coordination
  • Time management
  • Communication skills
  • Team supervision
  • Detail-oriented

References

Mohammed Morsey 

Duty Manager Lufthansa German Airlines 

(202) 427 7029

Laura Marcalaya

Operations Manager of Swissport 

(571) 524 8397

Timeline

Package Handler

Amazon
10.2023 - Current

Passenger Service Supervisor

Lufthansa German Airlines
01.2017 - 12.2022

Passenger Service Agent

Avianca Airlines
01.2017 - 12.2020

Backup Supervisor / Lead

Icelandair
01.2016 - 12.2017

Some College (No Degree) -

Northern Virginia Community College

High School Diploma -

Liceo Britanico

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Amado A Reyes