Amador Salazar
Austin,TX
Summary
Results-driven shop manager with expertise in customer service, employee management, and safety compliance. Proven ability to implement process improvements that enhance service delivery and employee motivation.
Dedicated professional with a strong background in inventory management and employee mentorship. Known for optimizing processes and enhancing team performance to achieve high standards in service delivery. Committed to fostering a safe and efficient work environment.
Overview
13
13
years of professional experience
Work History
Shop Manager
Oil Changers
Austin, TX
02.2022 - 12.2025
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Managed inventory levels, optimizing stock control processes for efficient workflow.
- Trained and mentored staff on best practices for customer service and technical procedures.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Lead Tire Technician
Texas Tires
Euless, TX
01.2016 - 12.2021
- Supervised tire installation and balancing operations, ensuring adherence to safety protocols.
- Trained and mentored junior technicians on tire repair techniques and equipment usage.
- Implemented process improvements that enhanced workflow efficiency in tire servicing.
- Conducted quality inspections of tire installations to guarantee customer satisfaction and safety standards.
- Established positive relationships with vendors, negotiating favorable pricing on products and services for the company''s benefit.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Mentored junior tire technicians, facilitating their growth and development within the company.
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
Tire Shop Supervisor
Discount Tire
Euless, TX
06.2013 - 12.2016
- Supervised daily tire installation and repair operations, ensuring team adherence to safety protocols.
- Trained and mentored staff on proper equipment use and customer service techniques.
- Streamlined inventory management processes to improve stock accuracy and reduce waste.
- Conducted regular quality inspections to maintain high standards in tire services provided.
- Continuously sought out opportunities for process improvements, implementing changes that led to increased productivity and reduced operational costs.
- Optimized workflow processes, delegating tasks effectively according to each employee''s skill set and expertise level.
Education
High School Diploma -
Trinity High
Euless05-2014
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Task delegation
- Sales analysis
Timeline
Shop Manager
Oil Changers
02.2022 - 12.2025
Lead Tire Technician
Texas Tires
01.2016 - 12.2021
Tire Shop Supervisor
Discount Tire
06.2013 - 12.2016
High School Diploma -
Trinity High