Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amadou Diallo

Summary

Experienced in utilizing SAP software and accounting principles to drive business success. Demonstrated ability to design effective research methods and proficiently use various systems and software, including SAP, Salesforce, POS, DCS, and MS. Skilled in Microsoft Suite applications (Word, Excel, PowerPoint, Access, and Outlook) and familiar with national and international marketing and statistical research methods. Quick learner with strong product knowledge and product management skills. Proficient in statistical software for tracking and analysis purposes. Well-versed in financial analysis and reporting, with knowledge of Oracle. Capable of effectively using media and internet management tools. Detail-oriented with excellent time management and decision-making skills. Adept at gathering information from multiple channels to identify trends and achieve business goals. Experienced in data analysis with over 5 years of corporate experience. Fluent in French. Possessing strong organizational skills and a positive, upbeat attitude. Adept at managing schedules and communications, with proficiency in office software and project coordination. Focused on driving efficiency and productivity through effective support and problem-solving. Offering excellent organizational abilities and a proactive approach to learning and development. Contributes to efficient office operations and smooth communication flows. Ready to use and develop administrative and technical skills in an IT role.

Overview

11
11
years of professional experience

Work History

Executive Support Specialist

Ultimate Care Support Living
07.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Financial Analyst

Spectrum
01.2022 - 06.2023
  • Support the engineering manager on implementation of the engineering action plan
  • General management of investment
  • Carrying out financial control of investment
  • Developing reports for investment management
  • Calculating Engineering performance KPIs
  • Guiding cost analysis
  • Evaluating Financial performance
  • Expense Management
  • Maintain monthly tooling and analysis reconciliation schedule
  • Cash forecasting
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Improved financial forecast accuracy by implementing new, dynamic modeling tool.

Financial Advisor

BMW Financial Services
01.2019 - 01.2022
  • Handled and document all customer contacts to and from the CA CIC call center regarding Financial Services
  • Reviewed inquiries, requests, and complaints (received via telephone, email, or written correspondence) about BMW retailers, sales, financial contracts, and any other inquiry or complaint presented
  • Ensured the highest level of customer service through direct contact with drivers, potential drivers
  • Reviewing client accounts to determine adjustable financial changes

Sales Associate

Metro PCS
01.2018 - 01.2019
  • Reviews & analyzes problems to develop appropriate research tools & methods of data collection for assigned projects
  • Collects, organizes & analyzes data to design, prepare & maintain reports / records
  • Provide research consultation to others, as well as receiving their input
  • Conducts user tests of software and related programs
  • Conducts specialized database queries to extract data from systems
  • Shared product knowledge with customers
  • Serve as help desk operator for those asking for assistance with the Ohio Job Forecasting Survey
  • Provides timely and accurate information and product knowledge to clients
  • Processes clients' requests according to established department policies and procedures
  • Provides timely feedback to the company regarding service failures or client's concerns
  • Partners with the sales team to meet and exceed clients' service expectations

Apple Care Specialist

Teleproformance
01.2017 - 01.2018
  • Internal filing and files preparations
  • Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications
  • Performed basic troubleshooting procedures on iOS devices and MAC OS computers
  • Facilitated workshops for product functionalities and trained new users
  • Directed customers to the appropriate resource

Test Analyst

Research Institute of America
01.2015 - 01.2017
  • Responsible for evaluating and scoring students' responses
  • Evaluates student's responses to subject-related open-ended questions according to a customer supplied scoring guide
  • Must be able to put aside personal biases and apply scoring guides according to customer requirements
  • Meets rate and reliability requirements established for project
  • Ability to maintain a confidential work environment required

Sales Associate

T-mobile
01.2014 - 01.2015
  • Balanced sales and inventory using SAP
  • Coordinated floor setup for optimal buying experience
  • Provided overall administrative support to team managers
  • Converted prospects into active clients
  • Established and maintained good customer relations with both internal and external clients
  • Maximized sales opportunities through outstanding customer service
  • Handled Monetary transactions

Education

Associate of Science - Business Management

Columbus State
Columbus, OH
02-2018

Skills

  • Task delegation
  • Microsoft Excel
  • Investment advice
  • Problem-solving skills
  • Financial and operational reporting
  • Relationship building and management
  • Multi-tasking strength
  • Behavioral support
  • Defect tracking
  • Data entry proficiency
  • Risk assessment
  • Research and data analysis
  • Scrum framework
  • Exceptional customer service

Languages

French
Native or Bilingual

Timeline

Executive Support Specialist

Ultimate Care Support Living
07.2023 - Current

Financial Analyst

Spectrum
01.2022 - 06.2023

Financial Advisor

BMW Financial Services
01.2019 - 01.2022

Sales Associate

Metro PCS
01.2018 - 01.2019

Apple Care Specialist

Teleproformance
01.2017 - 01.2018

Test Analyst

Research Institute of America
01.2015 - 01.2017

Sales Associate

T-mobile
01.2014 - 01.2015

Associate of Science - Business Management

Columbus State
Amadou Diallo