Michelle Tiliano
Chief of Staff, Mayor Karen Bass
Alhambra,CA
15
years of professional experience
Experienced in providing high level executive administrative support, ensuring seamless coordination and efficient office operations. Proven ability to manage multiple complex tasks with professionalism and leveraging strong organizational skills to oversee dynamic schedules and effectively prioritize competing demands. Recognized as a dependable team player with a reputation for adaptability, discretion, and delivering consistent, high quality results.
Work History
Executive Support Specialist
1 Year 10 Months- Managed complex scheduling and coordinated executive meetings, public engagements, and high-level commitments.
• Prepared briefing materials and summaries to support strategic discussions and decision-making.
• Implemented enhanced office procedures that improved operational efficiency and overall productivity.
• Mentored junior staff on administrative best practices and workplace technology.
• Supported the establishment of the Emergency Operations Center’s Business Operations Center during the Palisades Fire.
• Assisted with procurement by tracking purchase orders, vendor contracts, and invoice processing.
• Optimized workflow processes by identifying inefficiencies and introducing solutions that strengthened team performance.
• Demonstrated strong multitasking capabilities, effectively balancing competing priorities while maintaining high-quality deliverables.
• Served as a liaison between the Executive Team and internal and external stakeholders, ensuring timely and effective communication.
Executive Support Specialist
11 Months- Managed the Chief of Housing and Homelessness Solutions calendar, scheduling meetings and coordinating travel arrangements to optimize time
- Streamlined the Chief's schedule by managing calendar and improving time management efficiency while addressing conflicts with adequate time for preparation, follow-up and planning
- Assisted with the national General Manager search for the Los Angeles Housing Department
- Ensured the timely completion of projects by tracking progress, keeping stakeholders informed, and facilitating effective collaboration among team members
- Supported the successful execution of high-profile events through precise logistical coordination, vendor management, and guest relations efforts
- Enhanced communication between executives and team members by organizing meetings and creating detailed agendas for optimal productivity
- Showcased strong multitasking abilities while managing multiple competing priorities without compromising on the quality of work delivered or timeliness of completion
- Volunteered to assist with special projects of varying degrees of complexity
Special Assistant
11 Months- Successfully managed multiple tasks and met all established deadlines.
• Fostered clear, positive, and effective communication across staff and senior leadership.
• Coordinated special projects and maintained complex, overlapping schedules.
• Oversaw both digital and physical filing systems to ensure accuracy and accessibility.
• Collaborated with executive and administrative teams to advance departmental and organizational goals.
• Created and maintained streamlined filing systems for paper and electronic records.
• Ensured a professional, organized, and efficient work environment for staff.
• Coordinated IT support, maintenance requests, and onboarding processes for new staff.
• Provided comprehensive clerical support, addressing both routine tasks and specialized needs.
Special Assistant
4 Months- Maintained schedule for the Deputy Chief of Staff
- Maintained schedule for the Senior Counsel
- Served as back up support to the Deputy Director of Scheduling to Mayor Garcetti
- Answered incoming calls, emails, processed requests and relayed messages to senior staff
- Organized and coordinated large scale meetings with various agencies
- Assisted with preserving records and documents
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
Executive Assistant
9 Months- Maintained schedule for the Deputy Mayor of Public Safety
- Screen calls, emails and responded accordingly to support executive correspondence
- Maintained Mayor’s Office of Public Safety documents, including weekly reports and staff rosters
- Sort and distribute incoming mail
- Updated spreadsheets to support team productivity
- Facilitated onboarding for incoming office staff
- Answered phone calls and respond to messaging, connecting inquiries to policy leads or other departments
- Created and maintained office management systems
- Coordinated conferences and monthly meetings
- Coordinated travel arrangements for the Deputy Mayor
Constituent Service Representative
1 Year 6 Months- Maintained constituent services database using Zendesk
- Managed constituent cases by responding to requests and resolving issues providing exceptional service
- Maintained consistent engagement with all constituents to assure their needs are met
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Proclamations
3 Years 8 Months- Managed and responded to email request on Mayoral certificate email account
- Processed certificate request
- Updated constituents on progress, changes and adjustments
- Collaborated with team for successful completion
- Arranged scheduling for pick up
- Used coordination and planning skills to achieve results according to schedule
Receptionist
2 Years 1 Month- Oversee Executive Office reception area for the Mayor's Office, Including greeting visitors, responding to telephone and in-person requests for information
- Multi-line phone system expert
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside guests
- Handled package deliveries for the Mayor's Office
- Dispersed incoming mail to correct recipients throughout the office
Student Professional Worker
1 Year- Assist the Office Manager in managing short-term and small scale projects
- Managed and assist various projects, priorities, deadlines
- Obtained signatures for financial documents and Memos for Executive staff
- Track/pay bills for Executive Office
- Assist with IT service requests, maintenance requests, custodial request
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
Assistant Store Manager
2 Years 4 Months- Engage with customers, including discovering and responding to customers' needs through clear and pleasant communication
- Follow operational policies and procedures, including those for cash handling and safety and security
- Prepare and provide consistent quality products
- Promote culture, values and mission of Starbucks
- Deliver quality customer service /respond to customer comments
- Order, receive, stock and inventory supplies for retail sales
- Set up new store promotions and increase sales margin
- Update superiors on business performance, new initiatives and other issues
- Organize professional training and development courses for incoming baristas
- Conduct performance reviews , new hire training , scheduling and payroll
Guest Service Representative
1 Year- Provide excellent customer service
- Seating patrons
- Assist with any issues that need to be addressed
- Control ticket access points through the stadium
- Handling money in a fast paced environment
Education
High School Diploma
Skills
Innovative problem resolution
Strong written communication skills
Administrative assistance expertise
Task delegation
Timeline
Executive Support Specialist
Chief of Staff, Mayor Karen Bass
2024.12 - CurrentRead More
Executive Support Specialist
Chief of Housing & Homelessness, Mayor Karen Bass
2023.12 - 2024.11Read More
Special Assistant
Mayor Karen Bass
2022.12 - 2023.11Read More
Special Assistant
Deputy Chief of Staff, Mayor Eric Garcetti
2022.08 - 2022.12Read More
Executive Assistant
Deputy Mayor of Public Safety, Mayor Eric Garcetti
2021.11 - 2022.08Read More
Constituent Service Representative
Mayor Eric Garcetti
2020.05 - 2021.11Read More
Proclamations
Mayor Eric Garcetti
2018.03 - 2021.11Read More
Receptionist
Mayor Eric Garcetti
2016.01 - 2018.02Read More
Student Professional Worker
Mayor Eric Garcetti
2015.12 - 2016.12Read More
Assistant Store Manager
STARBUCKS - FOREVER 21 HQ
2013.02 - 2015.06Read More
Guest Service Representative
HOME DEPOT CENTER
2012.02 - 2013.02Read More
Pasadena City College
Read More
East Los Angeles Community College
Read More
Century High School
High School Diploma
Read More