Amahja Curry
Jacksonville,FL
Summary
Seeking a position where work experience will enable a valuable contribution to the overall goals of an effective organization. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations
Overview
8
8
years of professional experience
Work History
Substitute Teacher K-12
ESS Education
08.2023 - Current
- Maintain maximum availability to accept assignments
- Execute lesson plan consistent with teacher guidelines and school curriculum
- Establish orderly classroom environment and provide a positive learning experience
- Confidence and proficiency in giving instruction
- Superb verbal and written communication skills.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Medical Office Specialist
Baptist Medical Center
10.2022 - 08.2023
- Serve as a liaison between our customers and our practice
- Manage a large amount of inbound and outbound calls in a timely manner
- Submit and obtain external medical records
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Patient Access Representative
Ascension St. Vincent's Hospital
05.2019 - 10.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Greeted and assisted patients with check-in procedures.
Customer Service Representative
Convergys
08.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Maximus
07.2016 - 07.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor's Degree -
Florida State College At Jacksonville
Jacksonville, FL05.2022
Associate of Science -
Florida State College At Jacksonville
Jacksonville, FL05.2019
High School Diploma -
Edward H. White Senior High School
Jacksonville, FL06.2016
Skills
- Medical Terminology
- Medical Histories and Vital
- Customer Service Statistics
- Communications Pulling Requests
- Clerical Experience Patient Database Maintenance
- Computer Skills Multitasking and Organization
- HIPAA
- Insurance Verification
- Time management
- Epic
- Student Engagement
Timeline
Substitute Teacher K-12
ESS Education
08.2023 - Current
Medical Office Specialist
Baptist Medical Center
10.2022 - 08.2023
Patient Access Representative
Ascension St. Vincent's Hospital
05.2019 - 10.2022
Customer Service Representative
Convergys
08.2018 - 05.2019
Customer Service Representative
Maximus
07.2016 - 07.2018
Bachelor's Degree -
Florida State College At Jacksonville
Associate of Science -
Florida State College At Jacksonville
High School Diploma -
Edward H. White Senior High School