Amaia Foster
Detroit,MI
Summary
Organized professional with over five years in customer service and IT support. Maintained a 98% satisfaction rating while training team members to enhance productivity. Adept at managing inquiries and fostering positive client relationships in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Member Service Representative
Qualfon
Highland Park, Michigan
02.2026 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Provided exceptional customer service to resolve inquiries and concerns.
- Maintained accurate records of customer interactions in the database system.
Retail Sales Associate
Old navy
Roseville, Michigan
09.2025 - 01.2026
- Maintained store appearance by organizing merchandise and conducting regular inventory checks.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
IT Technical Support Advisor II
Concentrix
Remote, MI
06.2019 - 08.2025
- Delivered professional customer and IT support, achieving 98% satisfaction rating.
- Trained and mentored new team members, enhancing service quality and team performance.
- Handled multiple inquiries while maintaining accurate records in a high-volume environment.
Customer Service Representative
Associated Community Services
Southfield, MI
10.2018 - 06.2019
- Resolved customer inquiries promptly and courteously to ensure satisfaction.
- Recommended process improvements that enhanced customer experience and increased efficiency.
- Maintained organized records while supporting administrative and client communication tasks to streamline operations.
Customer Service Cashier
Speedway
Livonia, MI
05.2018 - 10.2018
- Provided friendly, professional service to enhance shopping experience.
- Processed transactions accurately, ensuring cash and register integrity.
- Met or exceeded store performance and service goals, contributing to overall success.
Direct Care Worker
Freedom Adult Foster Care
Clarkston, MI
09.2017 - 05.2018
- Assisted residents with daily activities, prioritizing safety and comfort.
- Documented care details and assessed client well-being to ensure quality support.
- Established trust with residents and families through consistent, compassionate assistance.
Education
Medical Assistant Certificate -
Dorsey Schools
Dearborn, MI06-2016
High School Diploma -
Mumford High School
Detroit, MI06-2013
Skills
- Customer Service
- Customer Account Management
- Conflict Resolution
- Technical Troubleshooting
- Database Management
- Transaction Processing
- Customer Interaction Tracking
- Administrative Support
- Team Collaboration
- Problem Solving
- Adaptability
- Client Relations
Certification
- CPR Certified
- OSHA 30 Certified
Timeline
Member Service Representative
Qualfon
02.2026 - Current
Retail Sales Associate
Old navy
09.2025 - 01.2026
IT Technical Support Advisor II
Concentrix
06.2019 - 08.2025
Customer Service Representative
Associated Community Services
10.2018 - 06.2019
Customer Service Cashier
Speedway
05.2018 - 10.2018
Direct Care Worker
Freedom Adult Foster Care
09.2017 - 05.2018
Medical Assistant Certificate -
Dorsey Schools
High School Diploma -
Mumford High School