Amaia Moad
Boise,ID
Summary
Dynamic Bartender Shift Manager at O'Michaels Pub and Grill with a proven track record in enhancing customer service and driving sales through innovative strategies. Skilled in bar management and team collaboration, I excel in creating a positive atmosphere while ensuring safety compliance and operational efficiency. Passionate about delivering exceptional experiences.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
O'Michaels Pub and Grill
Boise, ID
05.2022 - Current
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Implemented new policies and procedures related to customer service and operational processes.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
Bartender/Server
O'Michaels Pub and Grill
Boise, ID
05.2020 - Current
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Bachelor of Arts - Illustration
Boise State University
Boise, ID05-2025
Skills
- Team collaboration
- POS operation
- Safety compliance
- Dining room management
- Wine and liquor knowledge
- Bar management
- Service mindset
- Multitasking skills
- Sales proficiency
- Customer service excellence
- Digital illustration expertise
- Adobe Creative Suite proficiency
Affiliations
- Efficient in creating digital art
- Passion is in connecting art to food and drink experiences.
Timeline
Bartender Shift Manager
O'Michaels Pub and Grill
05.2022 - Current
Bartender/Server
O'Michaels Pub and Grill
05.2020 - Current
Bachelor of Arts - Illustration
Boise State University
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