Amaiah Rodriguez
Santa Ana,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Retail Shift Lead
Pressed Juicery
Irvine, CA
07.2024 - Current
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Retail Shift Lead
Pressed Juicery
Temecula, CA
11.2023 - 07.2024
- Supervised and trained new retail employees.
- Identified opportunities for improvement within store operations.
- Conducted regular safety checks throughout the store to identify any hazards.
- Handled escalated customer issues while maintaining composure.
- Managed daily store operations, including opening and closing procedures.
- Assisted customers with product selection and purchases.
- Stayed up-to-date on industry trends and changes in product lines.
- Inspected merchandise prior to stocking shelves or putting out on display.
- Resolved customer complaints in a timely manner.
- Maintained a clean and organized store environment.
Seasonal Retail Sales Associate
Hollister
Temecula, CA
11.2023 - 01.2024
- Processed returned merchandise according to company policies.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Stocked shelves with merchandise according to company standards.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Server/Cashier
Ocean Poke
Murrieta, CA
08.2022 - 09.2023
- Delivered food orders with promptness and courtesy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Science - Biology
Santiago Canyon College
Orange, CA05-2026
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2023
Skills
- Customer Service
- Enthusiasm
- Goal-Oriented
- Leadership
- Communication
- Time Management
- Professionalism
References
References available upon request.
Timeline
Retail Shift Lead
Pressed Juicery
07.2024 - Current
Retail Shift Lead
Pressed Juicery
11.2023 - 07.2024
Seasonal Retail Sales Associate
Hollister
11.2023 - 01.2024
Server/Cashier
Ocean Poke
08.2022 - 09.2023
Associate of Science - Biology
Santiago Canyon College
High School Diploma -
Vista Murrieta High School